Cannot log in with PowerPoint

  • 30 August 2023
  • 1 reply

Hi! I am having trouble getting started with the PowerPoint add-on.

The Slido icon is showing a red exclamation mark and when I click on it, it tells me to login. That seems pretty straight-forward…


Except then after this I get stuck in a loop.

I login > It says successful > When I return to PowerPoint, I am still not logged in! > The sidebar tells me to login...



I’ve tried restarting & logging out, but it doesn’t seem to want to work.

The document was originally stored on a shared Teams folder, but I thought that maybe working off my desktop would fix it - Still didn’t.

Has anyone else has similar issues?

1 reply

Userlevel 3

Hi @AL_ 

I’m sorry to hear about the trouble here. Could you try our troubleshooting steps

If you’re still stuck, I would recommend reaching out to our customer care team via live chat, or by emailing - they’ll be able to dig a little deeper here. 

Hope this helps!