I have created a brand new powerpoint, only downloaded it from Canva today and SLi.do plugin is telling me that the presentation is linked to another account. This has been happening with a few different presentations and I don’t know why!
Userlevel 3
Hi
It’s possible that as you downloaded the presentations from Canva as templates, it’s a longshot but it could be possibly linked to another Slido. Another possibility is that as we don’t have an integration with Canva, it’s not recognising the Slido plugin.
The workaround for this would be to ensure you are signed into your Slido via the plugin before you create a new presentation and copy and paste the slides into a new presentation. This will manually link it to your Slido.
You can also check out troubleshooting for Slido PowerPoint to check you are all set up!
Hope this helps! If you need further assistance, our amazing customer care team are available through live chat or at support@slido.com who can look into this a little deeper.
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