Hi, I am trying to use the Slido addon for PowerPoint.
On my personal laptop it works fine-- I have regular slides before and after the “polling/Slido slide”, and when I advance to the polling/Slido slide, it properly displays the multiple-choice question I set up. Upon another advance, it displays the results.
But on the 2 important laptops, the same process only results in a blank white screen. For a split second it flashes the question, but then goes to the blank white screen.
All 3 laptops are on the same Windows 10 Pro (version 10.0.19044 Build 19044), all 3 are on the same version of the power point add-on [v188.8.131.5220 (Support ID a5e10d4e)], all 3 are on the same hard-wired internet connection DHCP (getting around 100 mb/s download + upload speed with 40 ping.
Why is it displaying a blank white screen on 2 out of 3 laptops?
It could be possible that it works on your personal laptop but not your work laptops (providing the add on has been downloaded for both machines), that a VPN connection is blocking access, or your work laptop has admin control you will need access for.
These are just two possibilities, I would recommend going through our troubleshooting for PowerPoint and follow the steps.
If you continue to have any issues, our customer care team are available 24/5 to assist at email@example.com, or through Slido live chat in admin.
Hope this helps!