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Hi there, does anybody know how to reconnect users during a live quiz, so that they keep their score?

 

I am experiencing problems hosting quizzes where users are dropped out of the quiz, and can only re enter as a new user.

 

Thank you

Hey @Ab225 ,

I’m sorry to hear you’re experiencing issues with your participants joining a quiz.

Is there any error messages your participants are seeing? What happens for them to 
drop out of the quiz?

If they join from the same device/browser, it will ask them to join but it will still recognize who they are when responding to the quiz.

Let us know if you have any other questions.

Best,

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