Ask the Community

Hi I am Barbara M and would like to cancel my basic plan. thank you.Barbara

I’m using Slideo to build a game for a live show. It will mostly be run by running a quiz that will track scores as we go. Once I’ve started the quiz, is it possible to run a different kind of poll and then return to the quiz with the scores retained?Quiz Question 1 - Multiple choice, answers scoredQuiz Question 2 - Multiple choice, answers scoredHow do you think you’re doing so far - Rating out 1-10, unscoredQuiz Question 3 - Multiple choice, continue scores from first two questions.

Dear Slido Team,I would like to cancel my ENGAGE subscription (purchased 21 Aug 2026, valid until 22 Aug 2027) and request a full refund in accordance with your 30-day Money Back Guarantee. Invoice number: 260838896.There is no cancellation or refund option anywhere in the account settings, so today I submitted the Contact us form and also opened a ticket via the AI chat on the contact page. I have not received a confirmation email yet.I am posting here as well because I have seen the Commerce team pick up refund requests from this forum. Could you please send the refund link to the license owner email on file for this invoice?Reason: after testing Engage in our actual classes, the plan is missing features that are critical to how we run our sessions, so it does not fit our needs. We did like how quick and frictionless Slido is for participants.Thank you in advance!

I have changed the Participany Privacy to “Always require name” but it is not forcing participants to add a name and is still allowing for anonymous posts. Can anyone tell me how to fix that? 

Is there a way to change how the Slido polling response screen displays?  Is there a template?

Hello,I’m having a problem, since I modified a survey by adding a new question, then I can’t export “Poll results per participant” anymore. When I click “Save” to download, it drives me to the online excel as usual but with a message of “The file you want could not be found.The file may have been renamed, moved, or deleted.” What should I do?

Hey Everyone! Quick question. I have launched a T-shirt brand and my audience is voting on which design they like the most. So I post the Slido link in a Instagram story, and then they choose which design the like the most. Now I have more then 5000 people in the community voting on the designs. Do I therefore have to get the highest slido tier, in order that all my followers can vote? Cause at the moment it says, I have exceeded the 200 participants limit. Does that mean, any person beyond 200 can’t vote, unless I opt for the most expensive tier? Thanks for your heads-up!  

We have a client who insists they previously did a fastest finger poll using Slido. I understand that a Slido quiz does use timings and if there is a draw with the correct answers it goes to overall quickest. However this client wants each question to be individual fastest finger not cumulative. The only way i can see of achieving this is each question being an individual quiz? If each question is a individual quiz though there won’t be a final cumulative overall leaderboard which they also want and say they’ve had before. Is there something I’m missing?

I am willing to download the results ( analytics ) post resetting the results. Would like to know how to do the same ?

Dear Slido Team,I would like to cancel my ENGAGE subscription and request a full refund in accordance with your 30-day money-back guarantee.I couldn’t find any cancellation option in my account settings. I just fill the provided "Contact us" survey and now i can see this announcement - Thank you for contacting us. The Slido Commerce team will get back to you soon. But I didn't receive any e-mail or other confirmation that you received my request. Please let me know if you need any further information from my side.Thank you in advance! Best regards!Aksels 

Does Slido work with GoToWebinar and GoToMeeting?

I am trying to add quiz questions into a PowerPoint presentation. Once I enter the question and all the possible answers, I receive the prompt to provide the correct answer and then add to presentation. The slide is not created/added to the presentation. I can do polls, multiple choice, other types of engagements, but not quizzes. HELP!

Hello I have run a quiz using slido but I cannot retrieve the results from the poll. Can you please help?When I extract the results it only shows a few occurrences of the training but not the full list of polls I have ran.  

How to create a QR code for a poll to share in a event?

Hi!Has anyone used the standard (non-premium) version of Slido for a large quiz event? Do you know if there's a limit to how many participants can join the quiz, or any other restrictions I should be aware of when planning?Thanks!

Can I use the same QR code for different poll, quiz, and survey during our two days event?

Does anyone else have the issue that the events within the iframe are added to the browser history so that from the user’s perspective, the back button feels broken or stuck?

I am new to using Slido and I was wondering if  there is way to have your slidos remain active for more than the two day default window?  I cannot see anywhere to adjust this setting.  Thank you.

When using Slido for Q & A in the updated Suite platform for Webex Webinars, we have noticed if the “chat” is enabled for the webinar as soon as the participant goes to the chat, Slido disappears.  We have tried closing and re-launching the Slido, but it never comes back for the attendee.  Any ideas ??

I’m curious how the ‘last activity’ of a member is measured.  Is that based on log-in, creating a Slido, or something else?Is there a detailed log of activity? 

Hi there, I recently purchased your monthly professional subscription, but meant to buy this as a one-off cost for an event. Please can you help me change this to a one-time payment?

Dear Slido Team,While using your product, I discovered a serious issue. In my region, I must use a VPN in order to log in to your platform. This has caused significant inconvenience for both me and my clients. Therefore, I would like to request a refund.Thank you for your understanding.

I am signing in to my Slido via my computer today.  Tomorrow I will be giving a presentation from someone else’s computer. How do I access my slido account?  Do I need my password, or simply my email? 

Good morning,We are in the process of migrating our IdP platform, and as a result, I need to change Slido's SSO federation.Checking the platform, the configuration is relatively simple; however, to set up a new federation, the old one must be disabled. My concern is that by disabling it, I might lose access to the platform. How can I ensure that username and password login is functional before disabling the currently active federation?

I’m getting an error when trying to create a corporate account - I’ve not had an account using my work email before (I’m a new joiner to this company)It’s coming up saying ‘JWT expired’ or ‘Server_Error: JWT expired’I’ve tried clearing caches / cookies / using incognito, I’ve checked the system time which is syncing fine, and I’ve rebooted twice - all not working