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I just installed the latest Slido for PowerPoint add-in update, and it keeps crashing PowerPoint. If I try to open a file with a Slido presentation added, the PowerPoint boot-up window comes up, then disappears and my file never opens. I can successfully open files without a Slido presentation, at which point the file I unsuccessfully tried to open will show up in the autosave alert column on the left. If I then try to open that autosaved file, it once more crashes PowerPoint. I can open all of my files fine if I disable the Slide add-in.

I have tried restarting my computer, uninstalling and reinstalling the Slido add-in, and disabling and re-enabling it. I’m on a PC running Windows 10 Education version.

Hey @Shannon F ,

Could you please submit a recording of your screen with this behavior to our Customer Care team at support@slido.com so we can troubleshoot from there? We will need to ask you to collect the Log file from which device the issue is happening on as well.

Best,

I have the same issue 

Hi @patn 

Sorry to hear this. Please see the previous response and reach out to our support team. That will be the fastest way to troubleshoot and get you fixed up.
 

Hey @Shannon F ,

Could you please submit a recording of your screen with this behavior to our Customer Care team at support@slido.com so we can troubleshoot from there? We will need to ask you to collect the Log file from which device the issue is happening on as well.

Best,

 

I have the same issue.  Difficult to take a screenshot because powerpoint will only open in safe mode.  When opening in full mode, the slido window appears on the side either as all white or all black and then the entire program shuts down.  Here is a screenshot of what it looks like just before it crashes.  I really need this to work ASAP as I was putting final touches on a presentation!  

 

The temporary fix appears to be to uninstall the current version. It is the recent update which has created the issue and reinstall version 1.11. A  new version is then expected at end of September to sort the problem - the support team gave me this link 

: https://download.slido.com/slido-for-windows/240607075829_1.11.0.5407/SlidoSetup_v1.11.0.5407.exe

Hello @VAEducator 

thanks for the screenshot. If you could please forward all the information to our support@slido.com team. 

To speed things up you can also download logs for Slido. Here is a video showing how to get them: https://app.vidcast.io/share/c76aa313-3f99-475a-9202-e9390c0fda93

Kindly

I’m having the same issue.

Hi @MPCJR 

This problem should be resolved with a new add-in version releasing later this month. However in the meantime, use the below link to download a previous version which will work better for you.

 

The temporary fix appears to be to uninstall the current version. It is the recent update which has created the issue and reinstall version 1.11. A  new version is then expected at end of September to sort the problem - the support team gave me this link 

: https://download.slido.com/slido-for-windows/240607075829_1.11.0.5407/SlidoSetup_v1.11.0.5407.exe

 

I can’t uninstall it because it keeps crashing. And I’m not an administrator I’m a user in a large organization. What a presentation for 400 people tomorrow!!!! 😡

Hi @Saffa 

Please contact our support team either by starting up a chat using the help widget, or emailing them at support@slido.com. This is the quickest way to troubleshoot and get your add-in operating as it should.

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