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New Slido for PowerPoint update crashing

  • August 31, 2024
  • 10 comments
  • 919 views
S

I just installed the latest Slido for PowerPoint add-in update, and it keeps crashing PowerPoint. If I try to open a file with a Slido presentation added, the PowerPoint boot-up window comes up, then disappears and my file never opens. I can successfully open files without a Slido presentation, at which point the file I unsuccessfully tried to open will show up in the autosave alert column on the left. If I then try to open that autosaved file, it once more crashes PowerPoint. I can open all of my files fine if I disable the Slide add-in.

I have tried restarting my computer, uninstalling and reinstalling the Slido add-in, and disabling and re-enabling it. I’m on a PC running Windows 10 Education version.

Best answer by Joel at Slido

Hi @MPCJR 

This problem should be resolved with a new add-in version releasing later this month. However in the meantime, use the below link to download a previous version which will work better for you.

 

The temporary fix appears to be to uninstall the current version. It is the recent update which has created the issue and reinstall version 1.11. A  new version is then expected at end of September to sort the problem - the support team gave me this link 

: https://download.slido.com/slido-for-windows/240607075829_1.11.0.5407/SlidoSetup_v1.11.0.5407.exe

 

    10 replies

    Carly from Slido
    Forum|alt.badge.img

    Hey @Shannon F ,

    Could you please submit a recording of your screen or screenshots to our support team directly? They can best troubleshoot from there. It’d also be very helpful to have the logs from the affected machine. You can see exactly how to capture those logs here: Windows or macOS

    Best,

    - Carly from Slido
    P
    • patn
    • Participant
    • September 5, 2024

    I have the same issue 

    Joel at Slido
    • Joel at Slido
    • Participant
    • September 5, 2024

    Hi @patn 

    Sorry to hear this. Please see the previous response and reach out to our support team. That will be the fastest way to troubleshoot and get you fixed up.

    V
    • VAEducator
    • Participant
    • September 5, 2024

    I have the same issue.  Difficult to take a screenshot because powerpoint will only open in safe mode.  When opening in full mode, the slido window appears on the side either as all white or all black and then the entire program shuts down.  Here is a screenshot of what it looks like just before it crashes.  I really need this to work ASAP as I was putting final touches on a presentation!  

     

    P
    • patn
    • Participant
    • September 6, 2024

    The temporary fix appears to be to uninstall the current version. It is the recent update which has created the issue and reinstall version 1.11. A  new version is then expected at end of September to sort the problem - the support team gave me this link 

    : https://download.slido.com/slido-for-windows/240607075829_1.11.0.5407/SlidoSetup_v1.11.0.5407.exe

    Ondrej from Slido
    Forum|alt.badge.img

    Hello @VAEducator 

    Thanks for the screenshot. Please see the below response for collecting your logs and sending them to our support team. 

     

    Hey @Shannon F ,

    Could you please submit a recording of your screen or screenshots to our support team directly? They can best troubleshoot from there. It’d also be very helpful to have the logs from the affected machine. You can see exactly how to capture those logs here: Windows or macOS

    Best,

     


    Kindly

    - Ondrej
    M
    • MPCJR
    • Participant
    • September 6, 2024

    I’m having the same issue.

    Joel at Slido
    • Joel at Slido
    • Participant
    • Answer
    • September 9, 2024

    Hi @MPCJR 

    This problem should be resolved with a new add-in version releasing later this month. However in the meantime, use the below link to download a previous version which will work better for you.

     

    The temporary fix appears to be to uninstall the current version. It is the recent update which has created the issue and reinstall version 1.11. A  new version is then expected at end of September to sort the problem - the support team gave me this link 

    : https://download.slido.com/slido-for-windows/240607075829_1.11.0.5407/SlidoSetup_v1.11.0.5407.exe

     

    S
    • Saffa
    • Participant
    • September 11, 2024

    I can’t uninstall it because it keeps crashing. And I’m not an administrator I’m a user in a large organization. What a presentation for 400 people tomorrow!!!! 😡

    Joel at Slido
    • Joel at Slido
    • Participant
    • September 11, 2024

    Hi @Saffa 

    Please contact our support team directly. This is the quickest way to troubleshoot and get your add-in operating as it should.

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