Hey ​@PIMCO Taiwan ,

Slido in China: In general, Slido should not be blocked for use in China. However, this is subject to change without our notice. If using Slido within China, please see the below best practices for the best experience.

• Use a strong and stable internet connection for the laptop with the present view to help ensure the results update in real-time
• Using a VPN when presenting Slido can promote a better experience for all 
• Test your setup beforehand – ideally using the same location and network that you will use when presenting

Let us know if these suggestions help.

Best,

Recently I can’t use too in China. Please help me!

Hey ​@PIMCO Taiwan  and ​@yangtuo233 ,

Our team is investigating this issue, once we have it resolved I will follow up to this post.

Let us know if you have any other questions.

Best,

Do you have a solution now? I am a paying customer with frequent uses, and I have the same problem in China since December. If you cannot provide an answer in time, I will have to swtich to other companies although my plan has not expired. 

Hi ​@how872 

We are terribly sorry, but we do not yet have a solution - so far the issue seems to be connected to network restrictions of Chinese internet providers, which we might not be able to solve. Would you be able to use VPN or a wifi instead of mobile data?

Lucia from Slido

May I ask how the issue of accessing Slido for interaction in mainland China has been fixed? We are going to use it in two days, and hope it can be resolved.

Hi ​@leo8800 

This has not yet been fixed - if we figure out a way to resolve this, we will update the thread. For now, we can only recommend using VPN or wifi instead of data if you encounter the issue. We understand this is causing problems to many people and are still investigating, but we may not be able to find a solution since our findings show we are getting blocked by internet providers in China.

Thank you for your patience while we look into this