Hey ​@PIMCO Taiwan ,

Slido in China: In general, Slido should not be blocked for use in China. However, this is subject to change without our notice. If using Slido within China, please see the below best practices for the best experience.

• Use a strong and stable internet connection for the laptop with the present view to help ensure the results update in real-time
• Using a VPN when presenting Slido can promote a better experience for all 
• Test your setup beforehand – ideally using the same location and network that you will use when presenting

Let us know if these suggestions help.

Best,

Recently I can’t use too in China. Please help me!

Hey ​@PIMCO Taiwan  and ​@yangtuo233 ,

Our team is investigating this issue, once we have it resolved I will follow up to this post.

Let us know if you have any other questions.

Best,

Do you have a solution now? I am a paying customer with frequent uses, and I have the same problem in China since December. If you cannot provide an answer in time, I will have to swtich to other companies although my plan has not expired. 

Hi ​@how872 

We are terribly sorry, but we do not yet have a solution - so far the issue seems to be connected to network restrictions of Chinese internet providers, which we might not be able to solve. Would you be able to use VPN or a wifi instead of mobile data?

Lucia from Slido

May I ask how the issue of accessing Slido for interaction in mainland China has been fixed? We are going to use it in two days, and hope it can be resolved.

Hi ​@leo8800 

This has not yet been fixed - if we figure out a way to resolve this, we will update the thread. For now, we can only recommend using VPN or wifi instead of data if you encounter the issue. We understand this is causing problems to many people and are still investigating, but we may not be able to find a solution since our findings show we are getting blocked by internet providers in China.

Thank you for your patience while we look into this

Hi Team, would like to know the status update as well. We do have users in China as well and this are being reported on our end too. “Slido can’t access via China’s ISP, it needs VPN to access”. Thanks. 

Hey ​@Chun An ,

We sincerely apologize for the inconvenience this has caused.

Our team has investigated reports of this situation in collaboration with our infrastructure host, AWS, and confirmed that no recent configuration changes have been made on our end that could have caused this behavior. It appears the root cause is related to a block from China’s mobile carriers.

As a workaround, we recommend connecting to your company network when accessing Slido, as this should bypass the mobile carrier block. In parallel, our team is continuing to work with AWS in an effort to resolve this carrier block. It may also be beneficial to reach out to your mobile provider directly to request assistance.

If you have any further questions or need assistance, please do not hesitate to contact us.

Best,
 

I'm experiencing a connection issue specifically with the Slido iOS app while operating on China Mobile's network. Here's my observation:  

Working Normally:
- PC Application  
- PC Browser (Chrome/Edge)  
- iPhone Browser (Safari)  

Not Working:
- iPhone App (iOS v8.0.0) under the same network conditions  

This suggests the slido iOS app might be utilizing SDKs/services restricted under China's internet regulations, such as Facebook/Google/X (Twitter) integrations or other western APIs that are inaccessible here. Could your team verify if any China-restricted dependencies exist in the iOS app? 

Many Chinese users rely on Slido for events/conferences - addressing this platform-specific block would greatly benefit slido user base here. Appreciate your investigation!  

Hi ​@FelixAtApple 

We have reports from the Android users as well.

We have completed all investigations and taken the steps that we are able to and at this time it would appear the root cause of this issue is beyond our control.

We have heard reports that most people are able to access Slido using company networks and that the issue is mostly using local networks and this is the best recommendation we can give at this time.

We also understand Slido brings a lot of value to our customers in China and are hoping to solve this in the future.

Best,

As @felixatapple said, most likely it's a Google/FB API call when you changed the UI. Before was working correctly and suddenly can't be used? That means is a recent change.

Also, wifi network is not working using mobile devices, which is the main point of interacting with your audience, and mainland users don't usually have a VPN on their devices.

Waiting for a solution but I am afraid slido will not be able be used in China anymore. If is not was solved in 2 months I doubt it will be ever solved, and it's a pity because it was a good tool. 

Hi ​@Unkim, 

We’re really sorry for the inconvenience, however, as per previous response from our team, it is really beyond our control at this point. 
For the time being, the only workaround we can suggest is using company networks as my colleagues mentioned. 

Best,