In our Slido participants will be asked to enter their email address before joining. Some users who tried to join get the message: Failed to send verification email! Please help!
Question
No email
Hello
Mikaella here from Slido, thank you so much for your reaching out and your patience.
That’s not ideal, so sorry to hear. Let’s help:
May you kindly share the #slido code, type of device, and the participants email address that had the error message to support@slido.com and we can investigate that further with you.
I would also ask the participant to clear their cache and ensure they’re on a stable internet connection before re-entering your Slido (event).
Looking forward to working with you and finding what may have caused this.
My best,
Mikaella from Slido
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