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Question

No email

  • January 9, 2025
  • 1 reply
  • 26 views

In our Slido participants will be asked to enter their email address before joining. Some users who tried to join get the message: Failed to send verification email! Please help!

Mika from Slido
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Hello ​@Kit_H,

Mikaella here from Slido, thank you so much for your reaching out and your patience.

That’s not ideal, so sorry to hear. Let’s help: 
 

May you kindly share the #slido code, type of device, and the participants email address that had the error message to support@slido.com and we can investigate that further with you.

I would also ask the participant to clear their cache and ensure they’re on a stable internet connection before  re-entering your Slido (event).

Looking forward to working with you and finding what may have caused this.

My best,

Mikaella from Slido 

 

 


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