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Dear All,

 

I have been using Slido for few years without any issue. Recently I am facing a problem launching Slido from PowerPoint, Slido is not launching till the Norton Antivirus Firewall is disabled which is risky especially when conducting a full day training workshop, please advise in this regard.

 

 

Hello @isemran,

can you please record logs for us? Here is a guide showing how to get these logs for our support team. 

Once you have them please send it via e-mail to support@slido.com together with the screenshot of your sidebar. They will be able to provide you with next steps. 

 

Dear Ondrej,

 

Thanks for your response.

The video guide is not clear. When I click on Slido, it opens PowerPoint.

 

Regards,

Ibrahim Emran

Contacted Norton and got it resolved.

 

Here are the steps:

 

  • Open Norton
  • Open “Device Security”
  • Click “Setting”
  • Click “Antivirus”
  • Click “Firewall”
  • “Select “Program Control”
  • Search for “Slido”
  • Select “Allow” for all (“CefSharp>BrowserSubprocess” and “Slido for Windows”)

Hey @isemran ,

Thanks for sharing the steps to resolve the issue!

Glad everything is working now :)

Best,

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