Hello ​@MRGerald, 

Mikaella here from Slido -  happy to help!

Sorry to hear you’re not able to use the word cloud.

You should be able to use the word cloud regardless, I wanted to ask if maybe you can’t add any more polls to your slido session? Can you kindly duplicate your slido and see if you can add more polls? 

If not, you’re welcome to reach out to our Customer Care team at support@slido.com with the slido session number (#eventcode) and we can look at it together. 

My best, 

Mikaella from slido Customer Care.