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Hi all,

 

I’m having some problems with the initial setting of SLIDO. Meetings on which i would like to apply SLIDO are all set from a general account in outlook (Teams group). It looks like that when me or my colleague is adding SLIDO we cannot log into SLIDO during the meeting, instead the guests for the session access SLIDO and use the Q&A. Has anyone experienced something similar?

Thanks in advance for the support

 

Egidio 

Hey @Egidio Perrella ,

Thanks for sharing your issues. Could you please share a screen recording or screenshots of whats happening?

Could you also follow the directions from this article and let us know if you’re able to use Slido? 

If you’re still experiencing issues, please reach out to support@slido.com or use the chat feature so we can troubleshoot a bit easier.

Best,

Hi Carly,

Thanks a lot for your feedback.

I have few screenshot of the problem I’m having. 

Let me know please if you can track back the problem.

Thanks in advance for your support.

 

Hey @Egidio Perrella ,

Thanks for sharing these screenshots.

Can you please confirm that you’re able to log into Slido and create a new Slido or choose an existing one from your list? After you choose or create the Slido, is this when you get the errors?

All the steps you are taking up to the error would be helpful for us to confirm.

Best,

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