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Hello,
we purchased the 60€ monthly plan, but it keeps telling us that we have the basic plan. Can you please help me?

Hello @meetec icloud 

the price 60 euros is for one-time plan which means it can be used for one Slido. Your account may be showing that you are on a Basic plan but you should be able to see your Slido that has been upgraded. 

Please let me know in case you would have any additional questions.
Kindly


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