Hello,

I’m putting together some quizzes in Slido to use as part of some online training. I’m on a ‘Basic’ level account, meaning that each quiz is held in a separate event due to the 1 quiz per event limit. As I develop the questions to fine-tune the wording and time limits, I’m doing some ‘dummy runs’ with a colleague and/or myself on my phone.

The problem I’m running into is that each time I do one of these dummy runs through the quiz, my number of participants (as assessed in the analytics information for participants and polls) increases even after resetting the quiz poll item. This means that each event/quiz will show a several ‘fake’ inactive participants in the analytics afterwards compared to the actual number of participants.

The only way of resetting this participant count that I can figure out is to duplicate my event and delete the original (which will then break any guest collaborator links). Can anyone recommend how to reset the participants/other analytics history for an event?

Thanks,

Stuart

Hey @StuartBarlow,

At the moment, there is no way to reset the participant count in event analytics. The only way to get a ‘clean’ participant count is to duplicate the event, as you mention.

If you’re worried about crossing the participant limit, our events allow for up to 10% above the limit so if you have a couple of ‘fake’ participants that cross the limit, you will be fine :)

Hope this helps :)

Wow. This is hugely important to know if you’re continually prepping and testing an “event” before you actually roll it out, this means you need to specifically create a new event for you go live. It also means that you may want to create separate “events” if you’re delivering the event in different locations to keep that data segregated?

Glad I stumbled on this one.

Hey @Back_that_SaaS_Up,

Yes, if you would like completely clean analytics, then you would need to create your event, test it, duplicate it and run the duplicate Slido during the real event.

However, polls and Q&A can be reset and when you do this, analytics are reset as well. The only metric you can’t reset is participant count. However, since our events allow for up to 10% above the participant limit, there’s no need to worry if you have a couple of ‘fake’ participants that cross the limit.

Hope this helps!

Hello, we have been using slido for the last year, and after each 3 months we reflect on our results.

As an example we always lead our meetings with the question “who was your hero of the week?”, so our focus is to identify who was selected the most as the hero of the week during a 3 months period.

Is there any easy way to do it? we currently have to get into each slido event, then go to analytics and review the data one by one.

Hey @David Spindola ,

Are you using a different event for each time you ask this question? Or are you using separate polls in one single event each time?

I think if you were to use 1 Event, and ask this question multiple times (you can duplicate your poll) with the same poll type/question and then exporting the analytics you could count up each “hero’s” votes a bit easier as we dont have an automated way to find an average or leaderboard winner of multiple polls at this time.

Let me know if this would work for you.

Best,

Thanks Carly, is not the best solution, but still an improvement. I will submit the feedback to get this as an enhancement. 

Please indicate who can access event analytics. In our use case, we have a few users managing many Slido events. Ideally, the same guests that we assign to an event could also access the analytics. Even better would be to have them access analytics in a “read-only” mode.

It is not clear from this article what user role can access analytics from a specific event.

Hi @Back_that_SaaS_Up

​​​​​​Thanks for pointing this out. The users managing Slido events that have been invited to share access can view analytics in admin. We do not currently have permissions for a read only access. You can share the data report from Analytics with colleagues, which would be read only. 

This would be set up by event, so within the event settings under Shared Access you would need to Add individual collaborators. This means they can only access analytics when an event is shared with them.

I’ve updated the article to reflect this

let me know if you have any more questions!

​​​

Buenos días,

El pasado viernes utilizamos en una sesión real de trabajo la aplicación slido. No funciona correctamente ya que cuando me descargo los informes de "polls-per-participants..." no me identifica todos los participantes, lo cual impide identificar el sentido del voto de esas personas. Tampoco me permite relacionar los Id con ninguna de la información aportada por slido y por webex.

Me gustaría saber si este es un problema de la plataforma slido o de la integración con webex y como se puede solucionar

Quedo a la espera. Gracias

Carlos Romero Valiente

GDR del Litoral de la Janda y de Los Alcornocales

Buenos días,
 

Gracias por los detalles. Como no hablo español, utilizaré nuestra herramienta de traducción interna.

Según la información que has proporcionado, parece que tu evento podría tener habilitada la votación anónima. Esto significa que si alguien vota de manera anónima, su ID de usuario también se anonimiza, de modo que no puedes emparejarlo con los participantes que se han unido.

Si deseas mantener los IDs estrictamente iguales, te aconsejaría cambiar tu configuración de privacidad a "siempre requerir nombre" en los ajustes mostrados aquí: https://community.slido.com/setting-up-a-slido-82/participant-privacy-choose-anonymous-or-named-participation-1609#Participant+privacy+options

De esta manera, se requerirá que tus participantes utilicen el nombre de perfil que ingresaron al unirse a Webex y también obtendrán el mismo ID. También he hecho una captura de pantalla de mi Webex para mostrar cómo debería configurarse.
 

My original English reply ----- 

 

Hello, 

thank you for the details. As I do not speak Spanish I will be using our internal translation tool. 

From the information you have provided it looks like your event might have anonymous voting enabled. This means that if someone votes anonymously their user ID is also anonymised so that you cannot pair it with the joined participants. 

If you would like to keep the IDs strictly the same I would advice changing your privacy to "always require name" in the settings shown here: https://community.slido.com/setting-up-a-slido-82/participant-privacy-choose-anonymous-or-named-participation-1609#Participant+privacy+options

This way your participants will be required to use their profile name that they entered when joining Webex and they would also get the same ID. I also made a screenshot from my Webex how it should be set. 

Buenas tardes,

El español de su traductor interno es muy bueno. Efectivamente es lo que me indica, pero somos una organización usuaria de webex meetings y esto es lo que me indica slido:

“Participant names will be captured when entering slido and used for all Q&A and Poll interactions. Participants cannot choose to be anonymous. Please note: this setting is not compatible with Webex Guest accounts.” 

No exigimos a las personas que participan en nuestros eventos tener instalada la aplicación, por lo tanto, son Webex Guest accounts.

Quedo a la espera de sus  comentarios

Carlos Romero Valiente

GDR del Litoral de la Janda y de Los Alcornocales

Buenos días,

Le pido amablemente que se comunique con nuestro equipo de Atención al Cliente en support@slido.com explicándoles esta situación. Indíqueles que tenía configurada la privacidad para siempre requerir el nombre. Por favor, comparta con ellos el código de Slido y también la exportación si es posible. Alternativamente, ellos podrían solicitar acceso a su Slido y verificarlo desde nuestro lado. Esto nos proporcionaría más información y podríamos darle una respuesta más precisa.

My original English reply ------ 

Hello.

I would kindly ask you to reach our Customer Care team on support@slido.com explaining this situation to them. That you had this privacy set to always require name. Please share with them the Slido code and also the export if possible. Or they could alternatively request access to your Slido and check it from our side. This would give us more information and we could provide you with a more precise answer.