Assistance with Resetting Slido Statistics Without Duplicating Events

Hi ​@CBT,

When you mention "a single event containing over 50 polls, organised into different sessions," are you using the Multiple Rooms feature? If so, this feature allows you to create separate 'rooms' within Slido, each with its own polling and Q&A.

For event lasting up to 7 consecutive days, you can add multiple rooms to a single session, but total number of participants can't exceed your plan's limit. So, anyone joining on a single device counts as one participant, which can help you manage participant numbers in total effectively.

Duplicating a session shouldn't change its structure. Additionally, you can reset your polls and delete questions like this.

I hope this helps! If you need further assistance, please don't hesitate to reach out to us at support@slido.com 😊

Dear Sophia, 

Thank you for your prompt response.

About the single event, 1st we still use the “Old Interface” as it allows us to organize the whole event in a session mode (Not rooms) as shown in Screenshot 1 below. This way, every time we have a new event of the same nature, we simply reset all questions results and Q&A data instead of duplicating the event. We were using this approach over the past few years without any issues, as in every event we have no more than 400 participants. This issue of limited number only happening recently, as it seems that the system accumulate all number of participants even after reseting all questions. 

When we tried the “New Interface”, we found that this “sessions” option is not there, and the questions are mixed up. Which makes it difficult to go and rearrange all the questions every time we run an event especially that we have many questions, exercises, etc. 

Although duplicating events work, but it is not the best option as we usually have more than 50 questions for each event, and sorting them manually not very effective as the questions mixed up every time the admin reload the page.

We hope the issue is very clear now, and we hope to find a good solution.

Best Regards. 

Abdulrahman

Screenshot 1:

Screenshot 2:

Hi ​@CBT 👋

Thank you for additional information. When you reset poll results, it won't reset the participant limit. To avoid receiving a message about exceeding the participant limit, you'll need to duplicate the slido session.

Additionally, the Session feature will not be available in the New Host mode. To stay updated on which features are being transitioned and which are not, we've created this helpful article.

I hope this helps 😊