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Slido presents itself as a platform for safe, inclusive audience engagement — a place where anyone can ask questions without fear or interruption. In theory, this is commendable. In practice, however, I’ve found this promise to be an illusion.

At a recent New Scientist event, more than 200 questions were submitted through Slido. Yet during the Q&A, only a handful were selected — and not by the speakers or audience, but by a moderator who filtered them through their own lens. This introduces a disturbing form of gatekeeping: valid questions may be dismissed for being too challenging, off-narrative, or simply misunderstood by the moderator.

This raises troubling questions:

  • Who decides what gets asked?

  • On what criteria?

  • What are we losing when questions are pre-screened rather than asked live?

This isn’t just about a single event — it's about a cultural shift. What happened to courage, audience participation, and good old-fashioned debate? When tech intermediates dialogue, do we risk sanitizing it to the point where it no longer serves its purpose?

I’d love to hear others' thoughts. Have you had similar experiences? Is there a better way to preserve genuine, in-the-moment exchange while still protecting speakers and attendees?

Let’s talk — openly.

Hi ​@Kevinrigley 👋

Thank you for sharing your thoughtful perspective on this. It’s clear you’re passionate about fostering open, authentic dialogue, and that’s such an important conversation for us to have.

While Slido definitely aims to create safe, inclusive spaces for engagement, I can see your points on how moderators who use Slido might sometimes feel like a barrier rather than a bridge. 

In the event you went to, did the organisers use the moderation feature and were only letting through selected questions or were they just picking out questions from the list?

The decision to use moderation lies with the creator of the slido itself - this tool can be important for some organisations or events organisers who may not know what to expect or who are running larger events with a time constraint.

Internally here at Slido we don't use moderation at events like our All Hands meetings and tend to pick from the most upvoted questions (as well as using labels to group and organise questions) as we believe that often, it is the tough questions that help create a culture of trust. We also also encourage taking questions “live from the floor” to keep things personal too.

Saying that, perhaps there is more we can do on our side to help moderators? I’m thinking:

  • Clearer resources on how to run and moderate a Q&A
  • Clearer resources on how to acknowledge and deal with difficult questions from your audience.
  • Addressing outstanding questions in writing afterwards. 

Would you like to see anything else from us? Either as a resource or even in the product itself.

Thanks for sparking such a meaningful discussion!


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