I have purchased professional licence but my previous events (slidos) are not upgraded. Not able to download report from closed events.
Userlevel 3
Hi
Sorry to hear about this issue. Is it possible you are using a different email account for the new license?
Our customer care team will be able to take a look at your account to help you resolve this. Could you please reach out to them at support@slido.com and they can take a closer look.
Best,
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