Hi Community,
I previously had a paid account registered under the email address of my former employer, but I no longer have access to it. I'm currently using a new email and would like to transfer my paid subscription to this account.
Could you please advise me on the best way to transfer or recover my subscription under my current email address?
Any support or guidance would be greatly appreciated.
Best regards,
Best answer by Kat from Slido
Hello
If you still have access to the inbox of your former employee, use their owner's email to reset the password and access that Slido account. From there you can change the owner’s email to your own as described here.
If you don't have access to their inbox, may I kindly ask you to reach out to support@slido.com with the details of your case (with email addresses in question included) ? We’ll be very happy to have a look at this with you and help with the transfer if possible.
Thank you and we’re looking forward to hear from you.
Best,
Hello
If you still have access to the inbox of your former employee, use their owner's email to reset the password and access that Slido account. From there you can change the owner’s email to your own as described here.
If you don't have access to their inbox, may I kindly ask you to reach out to support@slido.com with the details of your case (with email addresses in question included) ? We’ll be very happy to have a look at this with you and help with the transfer if possible.
Thank you and we’re looking forward to hear from you.
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
