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Once you successfully make a payment for a Slido plan, your invoice and order details will be attached to the email we send within a few minutes of your upgrade. However, you can always find your invoices within your Organization settings.

  1. Navigate to your profile menu in the top-right corner
  2. Select Organization settings and billing
  3. Go to the Invoices tab
Access your invoices in Organization settings

 

Note that Slido does not store your credit card information and our invoices also serve as receipts.

 

Brand new invoices can take up to 15 minutes to appear within your Organization settings.

 

 

 

Curious about learning more?

 

My top right menu only has an option for ‘subscription’, not ‘organizational settings’.  When I click on ‘subscription’ I get passed questions I have asked, nothing about my subscription.  Obviously an error.  How can I get access to my subscription?  I want to be sure we are not set on an auto renewal.  Thanks.

Hi ​@teribhigol,

It appears you might be logged in to your Slido Community account. To find your Organization settings and billing, could you please log in to your account at slido.com?

We don't store your credit card details, so your subscription won't renew automatically. You’ll be reminded that your license is coming up for renewal, but once your subscription expires, your account will automatically revert back to Basic

I hope this helps!

 

I purchased and used your One-Time Pro Plan, but I need a receipt for that purchase.

Could you please let me know how I can obtain it? It is necessary for our accounting purposes, and I would appreciate your guidance.

Hi ​@kouske,

You can easily find your invoices within your Organization settings by following these steps outlined in the article:

  1. Navigate to your profile menu in the top-right corner.
  2. Select "Organization settings and billing."
  3. Go to the "Invoices" tab.

If you need any further assistance, please don't hesitate to contact us at support@slido.com.

I hope this helps! 😊

There is no "Invoices" tab in the "Organization Settings". I need an invoice, where can I find it?

Hello ​@SLIDOELN 

If you’re not able to find your invoice then please contact our support team by email at support@slido.com and we’ll be happy to help you from there. 

I hope this helps 😊

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