Question

error message in powerpoint

  • 14 April 2024
  • 1 reply
  • 35 views

Hello everyone,

When using slido in Powerpoint (under Win 10) I get an error message as shown in the picture when inserting slides.

At the bottom it says in red letters: "Oops! Something went wrong."

All I can do is click "Okay". If I then want to insert the slide again, the error message comes up again.

The only thing that helps is that I close Powerpoint, reload the presentation and then recreate the slide. But that's pretty annoying! I can't always close the entire presentation and restart it to insert new slides.

What could be the reason?

Thank you for your help!

Best regards, buze


1 reply

Userlevel 3
Badge

Hey @buze ,

Could you please reach out to support@slido.com and share the Log file from your desktop with us?

We can better troubleshoot via email.

How to get logs

  1. Click Start, type Slido and launch it
  2. Right-click the “S” icon in the system tray (bottom-right corner)
  3. Select Get logs
  4. Attach the generated .zip file to the email

🎥 Watch a how-to video

Best,

Reply