troubleshooting

Troubleshooting Slido for PowerPoint on macOS

  • 13 December 2023
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Slido for PowerPoint is available for both macOS and Windows. This guide is to help macOS users troubleshoot any issues that may arise when accessing or using the integration. If you’re a Windows user, please reference our Slido for Windows troubleshooting guide.

 

To learn more about Slido for PowerPoint, check out our overview to see how everything works

 

In this article:

 

 

Essential requirements

 

  • You or your IT administrator must make sure the following domains are allowed in your network firewall:
    • *.slido.com
    • *.sli.do
    • *.sentry.io
    • log-api.newrelic.com
    • log-api.eu.newrelic.com
       
  • Microsoft PowerPoint 2021 or later with October 2023 update (16.78) applied
     
  • macOS 12.0 (Monterey) or later

We recommend keeping your macOS version up to date. This helps ensure that your Microsoft 365 or Office for Mac apps (including Slido) stay updated.

 

 

Reporting an issue to our support team

 

If you’re having any trouble with our Slido for PowerPoint on macOS app, we want to help. To speed up the process, please include the following three elements in an email to support@slido.com.

  • Screenshot(s) of your issue
  • Any company network or device settings in place (e.g. VPN, authentication proxy, admin permissions, firewall, antivirus, etc.)
  • Slido application logs – details below 

 

Slido application logs

These application logs are the most essential piece of information for any investigation. They tell us how the app is behaving and often indicate the root cause of the problem.

To find and send the application logs:

  1. Open Finder
  2. Go to Applications 
  3. Find Slido and open it
  4. Click Get logs > Save
  5. Attach the zip file containing the logs to your email message (support@slido.com)
     
    How to capture Slido logs

 

You can also find the logs under the Help section in your Slido menu.

 

Get Slido logs from Help menu

 

Set up issues

 

We are aware of rare errors that could occasionally arise during the app’s installation or registration process. In these instances, we include user-friendly messaging to guide you in basic troubleshooting. 

 

For example, see below where PowerPoint itself has not been properly installed.

 

Error message example

 

Administration rights

 

Depending on your setup, it’s possible that you may not have proper administration rights to install the application. If this is the case, you’ll see the below messaging.

 

Admin permissions required message

 

Click Continue and you’ll be prompted to enter admin credentials.

 

Asking for admin credentials

 

If you don’t have admin credentials to enter here, please reach out to your IT department for assistance in installing Slido for PowerPoint on macOS.

 

 

Unable to download apps outside of the App Store

 

It’s possible that your security settings only allow you to download apps from the Apple App Store. If this is the case, you’ll run into the below error when trying to access the Slido app.

 

Error message when unable to download apps not from Apple App Store

 

 

To change this setting, open up System Settings > Privacy & Security. Then scroll down to the Security section where you should be able to change your application download preferences.

 

App Store application download preferences

 

 

Other issues

 

If you encounter an error message that you’re unable to resolve independently, please select the Report issue option. You’ll then be redirected to our Contact us page where you can add a summary of your issue and click Send.

 

Example error message

 

 

For more efficient support, please include the information requested in the previous section. Note that your logs will already be attached to your message.

 

 

App updates

 

Updating the Slido for PowerPoint on macOS application is seamless and easy. You can always check for any updates by simply opening up the app:

  1. Open Finder
  2. Go to Applications
  3. Find Slido and open it
  4. If there is an update available, you’ll be prompted to install a new version of Slido 

If you encounter any issues during the updating process, please contact us by following the steps above.

 

 

How to uninstall Slido for PowerPoint on macOS

 

If you ever decide you no longer need the Slido for PowerPoint on macOS application, simply open up the app and select the Uninstall option.

 

How to uninstall the Slido application

 

Curious about more?

 

 


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