Whether you’re brand new to Slido, have product questions, run into an issue, or simply want to learn more about the tool, we’re here to help 💪
We pride ourselves on effective, friendly, and fast support. This article outlines all of the different options we provide.
In this guide:
Self-service support
Our support resources are right at your fingertips when using Slido. Simply log in and click the help widget in the bottom left corner of your host mode. There you’ll find helpful resources including the ones listed below.
Slido Meeting Point: Everything starts here at our ultimate resource hub. Search for step-by-step guides, previously asked community questions, product announcements, help articles, videos, and much more. Searching from Meeting Point pulls resources from both our Help Center and Community.
Slido Help Center: This is our knowledge base full of help articles, tutorials, and guides. You’ll find instructions for everything from setting up your first slido, to renewing your annual subscription and beyond.
Slido Community: Search through our vast collection of previously asked questions, product updates, announcements, and more. Ask any question you have here and get quick answers from internal Slido experts and experienced peers.
💡 Slido Community is the fastest way to get human answers to any question.
Prefer to watch a video? Check out our Video Academy. It’s our library of tutorial videos, designed to visually demonstrate all you can do with Slido.
Personalized support
Sometimes you may need support that’s specific to your account…or maybe you can’t find the answer you’re looking for…or maybe you need to report an issue. That’s why we also offer personalized support options.
- Support contact form: This is where you can send a personal message to our expert Customer Care team. Simply provide as much information as possible in the form, then we will investigate and email you back as soon as possible.
- Chat support: Slido offers a live chat experience from both our homepage and within your account. However, we highly recommend logging in first for verification purposes and a quicker resolution. Open the help widget near the bottom of the page and follow the prompts to be connected to our expert Customer Care team.
Chat availability may vary depending on region and volume. If live chat is unavailable, you’ll still be able to send our team a message. They’ll respond via email as quickly as possible.
Brand new to Slido?
First of all, welcome! Here are a few simple resources to get you started:
- What is Slido? Help center article (including video intro)
- Getting started with Slido Webinar recording
- Use Case examples for inspiration
Learn more
