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Engagement Plan - Unable to Use

  • February 21, 2025
  • 1 reply
  • 26 views
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I purchased the one-time engagement plan but the Slido it was attached to was deleted prior to presentation.  How can I access this feature I paid for?

    1 reply

    S
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    Hi ​@VanessaS, 

    I'm sorry to hear about the issue with your Engage one-time plan. These plans are indeed attached to a specific slido session and can last up to 7 continuous days. If the session with the plan was deleted, the associated plan was unfortunately deleted as well. Here’s handy article about our one-time plans.

    Please contact our support team directly and provide the slido #code and name. Once we have that information, we'll be able to set it up for you on our end.

    I hope this helps😊

     

    - Sophia
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