Community Q&A

Hi there, I recently purchased your monthly professional subscription, but meant to buy this as a one-off cost for an event. Please can you help me change this to a one-time payment?

Dear Slido Team,While using your product, I discovered a serious issue. In my region, I must use a VPN in order to log in to your platform. This has caused significant inconvenience for both me and my clients. Therefore, I would like to request a refund.Thank you for your understanding.

I am signing in to my Slido via my computer today.  Tomorrow I will be giving a presentation from someone else’s computer. How do I access my slido account?  Do I need my password, or simply my email? 

I’m curious how the ‘last activity’ of a member is measured.  Is that based on log-in, creating a Slido, or something else?Is there a detailed log of activity? 

When using Slido for Q & A in the updated Suite platform for Webex Webinars, we have noticed if the “chat” is enabled for the webinar as soon as the participant goes to the chat, Slido disappears.  We have tried closing and re-launching the Slido, but it never comes back for the attendee.  Any ideas ??

Good morning,We are in the process of migrating our IdP platform, and as a result, I need to change Slido's SSO federation.Checking the platform, the configuration is relatively simple; however, to set up a new federation, the old one must be disabled. My concern is that by disabling it, I might lose access to the platform. How can I ensure that username and password login is functional before disabling the currently active federation?

Does anyone else have the issue that the events within the iframe are added to the browser history so that from the user’s perspective, the back button feels broken or stuck?

I’m getting an error when trying to create a corporate account - I’ve not had an account using my work email before (I’m a new joiner to this company)It’s coming up saying ‘JWT expired’ or ‘Server_Error: JWT expired’I’ve tried clearing caches / cookies / using incognito, I’ve checked the system time which is syncing fine, and I’ve rebooted twice - all not working

We have 45 items in review answers for a word cloud but only 25 show on the Preset screen.  What are we doing wrong,

Dear Slido Team,I would like to cancel my ENGAGE subscription and request a full refund in accordance with your 30-day money-back guarantee.I couldn’t find any cancellation option in my account settings. I just fill the provided "Contact us" survey and now i can see this announcement - Thank you for contacting us. The Slido Commerce team will get back to you soon. But I didn't receive any e-mail or other confirmation that you received my request. Please let me know if you need any further information from my side.Thank you in advance! Best regards!Aksels 

Hello Slido Team,I reached out today through the chatbot regarding a full refund, but I haven't been able to find a resolution, so I'm following up here directly.I think Slido is a genuinely useful and well-made service. However, it doesn't include a feature that I need, so I'd like to request a full refund.(I'm currently subscribed to the Engage plan, which I understand is eligible for a full refund. )Could you please review this and process the refund?Thank you.

Dear Slido Team,I would like to cancel my ENGAGE subscription (valid until July 10, 2027) and request a full refund in accordance with your 30-day money-back guarantee.I couldn’t find any cancellation option in my account settings. Please let me know if you need any further information from my side.Thank you in advance! Best regards!

If I enter an item into a word cloud by mistake, how can I delete it?

Buenas tardes consulta,se realizo el pago de los $us. 60,00, pensamos que teniamos que crear el SLIDO, pero al parecer estaba ligado a un slido que estabamos haciendo prueba y borramos, ahora no pudimos usar los beneficios de ese pago porque ese slido (libro 2 - plagas) no existe. Podemos revertir el pago a el slido que ahora estamos preparando para el evento?  Good afternoon, I have a question.We made the $60.00 payment; we thought we needed to create the Slido, but it turned out to be linked to a test Slido that we had deleted. Now we cannot use the benefits of that payment because that Slido ("Book 2 - Pests") no longer exists. Can we transfer the payment to the Slido we are currently preparing for the event?

Hi all, I tried to access Slido from PC with using 7 digit code. Then, a error message “Sorry, there is no such slido active right now.”  came up and I was not able to access Slido. I can access the same slido from mobile phone using QR code. Would someone advise how I can access from PC?This problem happens only this time. I input the accurate code.I input the accurate code. I have not experienced this error until now.

Hi Team, earlier in the year we purchased a subscription that allowed two users. I have used my credentials for the first of those users but am trying now to set the second user up but cannot see how to do this. Are you please able to advise how I can do this?

My customer is trying to get some assistance with answering their Due Diligence Questionnaire.  The Slido service is new to them and is part of a Webex Suite agreement.Slido support is directing them to use the Cisco Trust packages – However these do not answer all questions clearly. As a regulated company, they need absolute clarity on how our data is handled. If you’re able to provide a contact of someone that could assist, I’d be extremely grateful.  

Dear Sir/Ma’am I am planning an educational research study using SLIDO as my tool. The research study will be carried out after obtaining the requisite permission of the IEC at my institute. I would also be publishing the said research study later on. I understand that I would be appropriately mentioning the use of SLIDO in the methods section. Is there anything else that I must keep in mind?Thanks

How do I integrate Slido with Finclass and the Finclube Community (CICLE)?Como integrar meu SLIDO, à minha FINCLASS e a COMUNIDADE FINCLUBE (CICLE)?

I’ve searched online, but the instructions don’t match the controls I currently see.I want my participants to view a quiz question before the timer starts. I can change the timer length, remove a timer and start/stop the entire quiz, but I can’t figure out how to display a question and THEN start the timer for answers.Thank you!

What might be the problem that I have no longer an option to export results from SLIDO, there is no Analytics tab or Export tab?

Can a slido initiator go to participant mode using a mobile phone? I notice there is an option to do this via the desktop vesion of Slido, but I cannot find this option on my mobile phone.

Event QUIZ - How do I remove the 'Lock Voting' and ‘reveal answer’ in a Quiz. I want participants to complete this in their own time at an event.

Is it possible (or could it be) to randomly select a winner from all participants that chose the correct answer in a multiple choice interaction? 

We have an environment where instructors build out their Powerpoint presentations including Slido questions and polls.  They then go to various classrooms which each have a pre-configured MacOS device using a generic account that is configured to auto-login.  Configuration is managed by Jamf.  When they launch Powerpoint, Slido prompts them to log in, which requires multiple steps as they must go through the Log in with Webex workflow.  This is problematic, especially if they are coming in after another session that went right up to the scheduled time, or even over the scheduled time. Is there a way to configure these devices to be logged into the Slido Add-in with a generic account that is either shared between all rooms or individual for each room? Is there a way to have this login happen programmatically, so that if the session cookie expires or any other timeout is reached, it can be logged back in either by recurring Jamf policy or a Self Service+ triggered policy?  We have alread