Community Q&A

We have a client who insists they previously did a fastest finger poll using Slido. I understand that a Slido quiz does use timings and if there is a draw with the correct answers it goes to overall quickest. However this client wants each question to be individual fastest finger not cumulative. The only way i can see of achieving this is each question being an individual quiz? If each question is a individual quiz though there won’t be a final cumulative overall leaderboard which they also want and say they’ve had before. Is there something I’m missing?

I am willing to download the results ( analytics ) post resetting the results. Would like to know how to do the same ?

Dear Slido Team,I would like to cancel my ENGAGE subscription and request a full refund in accordance with your 30-day money-back guarantee.I couldn’t find any cancellation option in my account settings. I just fill the provided "Contact us" survey and now i can see this announcement - Thank you for contacting us. The Slido Commerce team will get back to you soon. But I didn't receive any e-mail or other confirmation that you received my request. Please let me know if you need any further information from my side.Thank you in advance! Best regards!Aksels 

Does Slido work with GoToWebinar and GoToMeeting?

I am trying to add quiz questions into a PowerPoint presentation. Once I enter the question and all the possible answers, I receive the prompt to provide the correct answer and then add to presentation. The slide is not created/added to the presentation. I can do polls, multiple choice, other types of engagements, but not quizzes. HELP!

Hello I have run a quiz using slido but I cannot retrieve the results from the poll. Can you please help?When I extract the results it only shows a few occurrences of the training but not the full list of polls I have ran.  

How to create a QR code for a poll to share in a event?

Hi!Has anyone used the standard (non-premium) version of Slido for a large quiz event? Do you know if there's a limit to how many participants can join the quiz, or any other restrictions I should be aware of when planning?Thanks!

Can I use the same QR code for different poll, quiz, and survey during our two days event?

Does anyone else have the issue that the events within the iframe are added to the browser history so that from the user’s perspective, the back button feels broken or stuck?

I am new to using Slido and I was wondering if  there is way to have your slidos remain active for more than the two day default window?  I cannot see anywhere to adjust this setting.  Thank you.

When using Slido for Q & A in the updated Suite platform for Webex Webinars, we have noticed if the “chat” is enabled for the webinar as soon as the participant goes to the chat, Slido disappears.  We have tried closing and re-launching the Slido, but it never comes back for the attendee.  Any ideas ??

I’m curious how the ‘last activity’ of a member is measured.  Is that based on log-in, creating a Slido, or something else?Is there a detailed log of activity? 

Hi there, I recently purchased your monthly professional subscription, but meant to buy this as a one-off cost for an event. Please can you help me change this to a one-time payment?

Dear Slido Team,While using your product, I discovered a serious issue. In my region, I must use a VPN in order to log in to your platform. This has caused significant inconvenience for both me and my clients. Therefore, I would like to request a refund.Thank you for your understanding.

I am signing in to my Slido via my computer today.  Tomorrow I will be giving a presentation from someone else’s computer. How do I access my slido account?  Do I need my password, or simply my email? 

Good morning,We are in the process of migrating our IdP platform, and as a result, I need to change Slido's SSO federation.Checking the platform, the configuration is relatively simple; however, to set up a new federation, the old one must be disabled. My concern is that by disabling it, I might lose access to the platform. How can I ensure that username and password login is functional before disabling the currently active federation?

I’m getting an error when trying to create a corporate account - I’ve not had an account using my work email before (I’m a new joiner to this company)It’s coming up saying ‘JWT expired’ or ‘Server_Error: JWT expired’I’ve tried clearing caches / cookies / using incognito, I’ve checked the system time which is syncing fine, and I’ve rebooted twice - all not working

We have 45 items in review answers for a word cloud but only 25 show on the Preset screen.  What are we doing wrong,

Hello Slido Team,I reached out today through the chatbot regarding a full refund, but I haven't been able to find a resolution, so I'm following up here directly.I think Slido is a genuinely useful and well-made service. However, it doesn't include a feature that I need, so I'd like to request a full refund.(I'm currently subscribed to the Engage plan, which I understand is eligible for a full refund. )Could you please review this and process the refund?Thank you.

Dear Slido Team,I would like to cancel my ENGAGE subscription (valid until July 10, 2027) and request a full refund in accordance with your 30-day money-back guarantee.I couldn’t find any cancellation option in my account settings. Please let me know if you need any further information from my side.Thank you in advance! Best regards!

If I enter an item into a word cloud by mistake, how can I delete it?

Buenas tardes consulta,se realizo el pago de los $us. 60,00, pensamos que teniamos que crear el SLIDO, pero al parecer estaba ligado a un slido que estabamos haciendo prueba y borramos, ahora no pudimos usar los beneficios de ese pago porque ese slido (libro 2 - plagas) no existe. Podemos revertir el pago a el slido que ahora estamos preparando para el evento?  Good afternoon, I have a question.We made the $60.00 payment; we thought we needed to create the Slido, but it turned out to be linked to a test Slido that we had deleted. Now we cannot use the benefits of that payment because that Slido ("Book 2 - Pests") no longer exists. Can we transfer the payment to the Slido we are currently preparing for the event?

Hi all, I tried to access Slido from PC with using 7 digit code. Then, a error message “Sorry, there is no such slido active right now.”  came up and I was not able to access Slido. I can access the same slido from mobile phone using QR code. Would someone advise how I can access from PC?This problem happens only this time. I input the accurate code.I input the accurate code. I have not experienced this error until now.

Hi Team, earlier in the year we purchased a subscription that allowed two users. I have used my credentials for the first of those users but am trying now to set the second user up but cannot see how to do this. Are you please able to advise how I can do this?