Community Q&A

Hi everyone,I have two completely separate events, unrelated to each other, which will take place around the same dates.Both events will include a quiz with up to 200 participants each.My question is: Can I use the same Slido account to manage both events, by purchasing two separate One-Time Engage licenses, assigning one license to each event?In other words: One Slido account. Two independent events. Two separate One-Time Engage licenses (one per event). Up to 200 participants per event. Both events may take place simultaneously or within the same period. Would this setup work, or are there any restrictions on using two One-Time Engage licenses under the same account, particularly when the events overlap?Thanks in advance for your help!

We had an event where we ran slido Q’s and polls throughout - with a post event feedback survey on slido as well. The slido polls took place at various intervals throughout the day. I can only assume that people may have closed the browser after each poll - or that the QR codes which kept popping up took them to a new slido. We had 127 attendees (in-person and online) and according to the pdf summary the most answered slido was 89 votes. The spreadsheet output has 138 rows. Is this because people used different “sessions” for different slidos - not all of the participants, but some?ThanksJwalant

Hi there, I get the following when trying to download the poll results in xls.  It works in pdf.   I have cleared my cache and browser history, but same results.

Hi there, I am using the one-time professional plan - is it possible to add another user as an Admin so they can edit the event?ThanksSarah 

Hello I have run a quiz using slido but I cannot retrieve the results from the poll. Can you please help?When I extract the results it only shows a few occurrences of the training but not the full list of polls I have ran.  

Dear Slido Team,I would like to cancel my subscription and request a refund in accordance with your 30-day money-back guarantee.I couldn’t find any cancellation option in my account settings.Please let me know if you need any further information from my side.Thank you in advance!Best regards!

Basically, I would like to have a screen displaying the quiz leaderboard/results in a room throughout the day, while allowing people to walk in at any time, scan a QR code, and complete the quiz independently at their own pace.Ideally, participants should be able to start the quiz whenever they want, answer all the questions without waiting for me to manually advance to the next one, and have their scores automatically added to a leaderboard displayed on the main screen.I tried generating a direct link to the poll I created, but participants who join through the link get stuck on a screen saying:"Get ready, [name]![X] participants have already joined"They cannot proceed until I manually open the next question from the presenter view.Is there a way to set up a self-paced quiz with an always-visible, automatically updating leaderboard, where participants can join and play at any time without requiring the host to manually launch each question?

I had created a presentation for an upcoming event and added a word cloud and open text question. Since I maxed out of my allowed surveys, I signed up for the one time event upgrade. Even after that I am not able to create multiple open text or word cloud surveys. Any tips to fix this issue?

Is there a way to change how the Slido polling response screen displays?  Is there a template?

Is it possible to create nested questions in Slido?For example, I would like to ask a question with two possible answers: A or B. If the respondent selects A, the system should automatically display a follow-up question. If the respondent selects B, a different follow-up question should be displayed

Dear Slido Team,I would like to cancel my ENGAGE subscription (valid until March 19, 2026) and request a full refund in accordance with your 30-day money-back guarantee.I already sent an email earlier today and just wanted to confirm whether this is the correct way to cancel the subscription. I couldn’t find any cancellation option in my account settings. Please let me know if you need any further information from my side.Thank you in advance! Best regards!  

I am trying to print off the questions only whilst in the analytics menu and the excel or pdf is blank.  I want to share the questions with colleagues to get their input and recommendations before making the survey live.  

I can see that the feature has not been available previously, but am I lucky that it is available now? 

IS IT POSSIBLE TO CHANGE THE Q&A QUESTION CHARACTER LENGTH TO MORE THAN 300 IN THE PROFESSIONAL PLAN? ALSO - IS IT POSSIBLE TO MAKE THE “NAME” FIELD IN THE Q&A MANDATORY TO FILL OUT?

Hi Slido Community,We are currently packaging Slido for Windows for enterprise deployment using PSAppDeployToolkit (PSADT) and SCCM. Our requirement is to create an uninstall package that completely removes all installed versions of Slido, regardless of which version is installed.We have identified multiple Slido versions in our environment, including 1.10.0 through 1.23.0, with different MSI Product Codes.RequirementThe uninstall package should:Remove all installed versions of Slido for Windows. Remove Slido from Programs and Features / Add or Remove Programs. Remove the Slido PowerPoint Add-in completely. Handle installations regardless of whether Slido is installed under: C:\Program Files C:\Program Files (x86) %LOCALAPPDATA% Other user-specific installation locations. Work without hardcoding individual Product Codes, if possible. Ideally identify the application based on the ARP/DisplayName "Slido for Windows" and uninstall all matching MSI installations. Run silently with no u

Hi, is it possible to add a separate image to each answer option in a multiple-choice quiz, rather than just adding one image to the question?

Hello,I recently purchased a one-time Event plan for an event scheduled on October 28.After reading the documentation and several community posts, my understanding is that the one-time plan is attached to a single Slido and that hosts can prepare and test it in advance, even with colleagues participating in polls, quizzes, and Q&A sessions.However, I am still unclear about what exactly Slido considers to be an "event".For example, if I create my Slido today and invite colleagues to actively test all features before October 28:Is this still considered testing? At what point does testing become an actual event? Are testing participants counted toward the participant limit? Does pre-event testing affect the 7-day event duration in any way?I would appreciate some clarification on how a one-time Event plan is intended to be used in practice.Thank you

Hello, I need help migrating my account into my organisation. I have signed up using my organisation email but slido has created a separate organisation and made me the owner. How do I migrate my account and created slidos to the organisation

Are Slido questions truly anonymous if they post anonymously? We have someone who keeps asking odd questions and would like to address them one to one.

I'm new to Slido.  I’d like to have the audience post their heart rates before and after an intervention (a brief meditation).  The goal is to see if the meditation made a change in the heart rates.  Can Slido compare the before and after results live during my presentation?  

Is there a way to change the size of the poll question on the display screen and/or fonts, etc?

Dear Slido Support Team,I recently purchased a Slido subscription by mistake.I misunderstood the pricing and believed the subscription cost was JPY 1,800, when the actual amount charged was JPY 180,000.This was an unintentional purchase, and I would not have proceeded if I had correctly understood the price.I would therefore like to request an immediate cancellation and a full refund of JPY 180,000.I understand that Slido offers a 30-day money-back guarantee for eligible annual subscriptions, and I would appreciate your assistance in processing my refund.Thank you very much for your understanding.Best regards, seiya oki

With a Engage one-time plan, can I create multiple slidos which will be used for the same event and dates? 

Is it possible to run 2 sessions of the same One-time engage plan in parallel (same event, same date)?

Does a conference attendee have to have slido app open in order to receive announcements?