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Question

Subscription not being applied

  • October 19, 2025
  • 1 reply
  • 41 views
Y

I’ve bought one time subscription, however the subscription is still basic, I have Performa invoice as evidence and still I am on basic, how to solve this problem?

    1 reply

    Mika from Slido
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    Hello ​@Youssef Yahia, 

    Mikaella here from Slido -  happy to help! 😊

    With our slido one time plans, you won’t see the account upgraded. You’ll only see the one time plan applied to your slido session instead. Hope this helps. 

     

    Let me know if you have anymore questions! 

    My best, 
    Mikaella from slido 

    Mikaella from Slido Customer Care 😊
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