Dear Slido Team,
I would like to cancel my ENGAGE subscription (purchased 21 Aug 2026, valid until 22 Aug 2027) and request a full refund in accordance with your 30-day Money Back Guarantee. Invoice number: 260838896.
There is no cancellation or refund option anywhere in the account settings, so today I submitted the Contact us form and also opened a ticket via the AI chat on the contact page. I have not received a confirmation email yet.
I am posting here as well because I have seen the Commerce team pick up refund requests from this forum. Could you please send the refund link to the license owner email on file for this invoice?
Reason: after testing Engage in our actual classes, the plan is missing features that are critical to how we run our sessions, so it does not fit our needs. We did like how quick and frictionless Slido is for participants.
Thank you in advance!