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Question

Account reactivation — lost Slido events recovery request

  • July 3, 2026
  • 1 reply
  • 6 views

Hi Slido Support team,

My account (mohamed.mahmoud@dilitrust.com) was recently deactivated and then reactivated. Following this deactivation/reactivation process, I have lost access to all the Slido events I had previously created.

Could you please check if it is possible to restore the events linked to my account prior to the deactivation?

I'd appreciate any help you can provide. Please let me know if you need any additional information from my side.

Best regards, Mohamed Mahmoud

1 reply

Kat from Slido
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Hi ​@MohamedMahmoud 

We’ll be in touch with you via email, as we’ll be sharing your user account information. Hope that’s okay. 

For future cases regarding your account details, I’d recommend you to reach out to our support anytime directly through our Contact Us page.

Thank you for your kind understanding. 

All the best,