Hi there, I’m looking for some help as a new Slido user.
I have upgraded my plan & have been charged for the year. Yet each time I try to use the ”paid” features. I am being asked to pay again ….
What have I done wrong?
Solved
How come Slido doesn't recognize my upgrade?
Best answer by Meggie from Slido
Hi
I’m sorry to hear that!
Is it possible that you created your slido before upgrading your account? When you upgrade to a paid annual plan, it’s only newly created slidos that reflect the upgrade.
Could you try duplicating the slido? This will create a new copy of it and apply the paid license.
Let me know if this helped :)
Hi
I’m sorry to hear that!
Is it possible that you created your slido before upgrading your account? When you upgrade to a paid annual plan, it’s only newly created slidos that reflect the upgrade.
Could you try duplicating the slido? This will create a new copy of it and apply the paid license.
Let me know if this helped :)
I have had this problem as well - I have upgraded to the Engage level, but I keep being asked to upgrade when I try to insert more than three polls in a presentation. I tried duplicating the presentation, removing all Slidos and starting again, but it still asks me to upgrade.
What else can I try please?
CommCon
Hey
Is it possible that you upgraded different event with the one-time Engage plan?
Or that this event was created before you upgraded to Engage annual?
Either way, please contact our support team and they will take a look for you.
Hope this helps!
I have the same issue with non-working upgrades. I’ve deleted and re-created interactions, deleted cookies, re-installed add-ins, duplicated. It all doesn’t work and is a big waste of time. You guys need to troubleshoot the upgrade activation process...
Hi
That really stinks to hear and I’m sorry for your experience. Please contact our support team directly and they’ll be more than happy to get this worked out for you.
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