Hello,I recently purchased the Private: one-time plan for my Slido event. However, I accidentally deleted the Slido that had this plan applied.Could you please help me with one of the following:Restore the deleted Slido, or Transfer the purchased plan to a new Slido I createThis deletion was unintentional, and I have not used the plan yet. I would like to use the plan without making an additional payment.

Question

Request to restore or transfer my Slido one-time plan

Hello,

I recently purchased the Private: one-time plan for my Slido event. However, I accidentally deleted the Slido that had this plan applied.

Could you please help me with one of the following:

This deletion was unintentional, and I have not used the plan yet. I would like to use the plan without making an additional payment.

Hi @Atsushi!

I see our support team was able to help with your request. Let us know if you still have issues!

Christyn from Slido

I have the same issue, where do i ask for help?

Hi @MikeKrak—

Please reach out to our support team via support@slido.com and we should be able to find your license and transfer it to an active Slido for you!

All the best,