When using Slido for Q & A in the updated Suite platform for Webex Webinars, we have noticed if the “chat” is enabled for the webinar as soon as the participant goes to the chat, Slido disappears. We have tried closing and re-launching the Slido, but it never comes back for the attendee. Any ideas ??
Solved
Slido disappears for participants if they use Webex chat in a Webinar
Best answer by Kat from Slido
Hi
Thank you for sharing more details. That helps!
Yes, this is unfortunately a technical bug on Webex side. The Slido button should be in the webinar controls at the bottom for users to open it again. Our Webex engineers already identified it and they are working on the fix.
Thank you so much for your patience and for flagging this. Hopefully, the fix will be released soon.
Kindly,
Hi
Thank you for reporting and I’m sorry you’ve experienced this issue.
Once the Slido disappear, you should be able to bring it back by closing the chat and clicking the first icon “Show Apps panel” at the bottom of the sidebar.
If this doesn't help, may I kindly ask you to reach out to directly via our Contact Us page. We’ll be happy to assist from there.
Thank you and all the best,
I will reach out - that “apps” panel is not available to the attendees once it disappears. It shows up fine for the host/panelists, just not the people who need to ask questions. :-(
Hi
Thank you for sharing more details. That helps!
Yes, this is unfortunately a technical bug on Webex side. The Slido button should be in the webinar controls at the bottom for users to open it again. Our Webex engineers already identified it and they are working on the fix.
Thank you so much for your patience and for flagging this. Hopefully, the fix will be released soon.
Kindly,
Hi
Thank you for reporting and I’m sorry you’ve experienced this issue.
Once the Slido disappear, you should be able to bring it back by closing the chat and clicking the first icon “Show Apps panel” at the bottom of the sidebar.
If this doesn't help, may I kindly ask you to reach out to directly via our Contact Us page. We’ll be happy to assist from there.
Thank you and all the best,
This is accurate for a meeting, not a webinar. The show apps panel is no where to be found for the attendee. The Cisco Engineers found the bug I reported and are putting in a fix for this on Friday.
Hi
Thank you for getting back. Yes, I meant Webex Webinar, apologies for confusion.
And thank you for sharing the updates here as well. Hopefully, the fix will be released soon.
We appreciate your patience and cooperation.
Kindly,
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