Skip to main content
Solved

Why aren't the custom image for polls working on my paid plan?

  • November 15, 2025
  • 1 reply
  • 27 views

After I paid for a one time plan I found that the custom image for polls doesn't work.

I use slido directly on the website.

I’ve been trying to contact customer service for 5 days now and they did nothing. 

 

Best answer by Mika from Slido

Hello ​@amany nazeir

Mikaella here from Slido -  happy to help!

So sorry to hear about your experience, could you kindly reach out to our support team with your slido code so we can investigate this more with you? 

Looking out for your email and working together with you.

My best, 
Mikaella from slido 

1 reply

Mika from Slido
Forum|alt.badge.img
  • Customer Care
  • Answer
  • November 17, 2025

Hello ​@amany nazeir

Mikaella here from Slido -  happy to help!

So sorry to hear about your experience, could you kindly reach out to our support team with your slido code so we can investigate this more with you? 

Looking out for your email and working together with you.

My best, 
Mikaella from slido