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Hi, I’m using Slido during teaching on a tropical medicine course, primarily for multiple choice. It worked great last year, so i just upgraded to Engage. Suddenly I’m having problems, my computer says my power points are “corrupted”, I cant save my presentations anymore and have had to remove all Slidos from my presentations to be able to save them. They also look like in this picture; stating how the app must be installed, but it already is. I have tried to delete and install the “Slidos for powerpoint” again, but the same thing is happening. 

Has anyone got any experience with this? I have a presentation Thursday (in 2 days) and would love to use Slido for it!

Hello ​@FredrikkeCK

Mikaella here from Slido -  happy to help! 😊

The screenshot is super helpful and thanks for the additional info.

We’ll need to troubleshoot this further with you I’m afraid. Could you share the logs with us to support@slido.com

That might tell us more what's exactly causing the trouble. See the short videos on how to get them, depending on your operating system, below: 

Looking forward to your email. 

My best, 

Mikaella from slido customer care

 


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