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Question

Upgrade not recognize

  • February 24, 2026
  • 1 reply
  • 8 views

I have created an slido account and made a 1 month upgrade for the engage plan.

I try to create a poll and when i want to add the 4th multiple choice question the system suggest i should upgrade. This is supposed to be included in the Engage Membership.

 

I have tried to duplicate, log in again and create new polls but the error keeps up.

 

Maybe someone can help? It is a bit urgent since I need to create a poll for an event next week.

 

Many thanks

 

1 reply

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Hi ​@Rortega26!

We only have one-time plans or annual plans. If you don’t see the options on a newly created slido, it is likely you have a one-time plan that was applied to a slido already.

I would recommend reaching out to support@slido.com to look into this for you.