Slido for PowerPoint is available for both macOS and Windows. This guide is to help macOS users troubleshoot any issues that may arise when accessing or using the integration. If you’re a Windows user, please reference our Slido for Windows troubleshooting guide.

In this article:

Essential requirements

• You or your IT administrator must make sure the following domains are allowed in your network firewall:
  • *.slido.com
  • *.sli.do
  • *.sentry.io
  • log-api.newrelic.com
  • log-api.eu.newrelic.com
• If you are running Slido versions v1.1 or older, please upgrade.  
• Microsoft PowerPoint 2021 or later with October 2023 update (16.78) applied
   
• macOS 12.0 (Monterey) or later

Reporting an issue to our support team

If you’re having any trouble with our Slido for PowerPoint on macOS app, we want to help. To speed up the process, please include the following three elements in an email to support@slido.com.

• Screenshot(s) of your issue
• Any company network or device settings in place (e.g. VPN, authentication proxy, admin permissions, firewall, antivirus, etc.)
• Slido application logs – details below 

Slido application logs

These application logs are the most essential piece of information for any investigation. They tell us how the app is behaving and often indicate the root cause of the problem.

To find and send the application logs:

1. Open Finder
2. Go to Applications 
3. Find Slido and open it
4. Click Get logs > Save
5. Attach the zip file containing the logs to your email message (support@slido.com)
    

   

You can also find the logs under the Help section in your Slido menu.

Set up issues

We are aware of rare errors that could occasionally arise during the app’s installation or registration process. In these instances, we include user-friendly messaging to guide you in basic troubleshooting. 

For example, see below where PowerPoint itself has not been properly installed.

Administration rights

Depending on your setup, it’s possible that you may not have proper administration rights to install the application. If this is the case, you’ll see the below messaging.

Click Continue and you’ll be prompted to enter admin credentials. 

These will be the same credentials that you use when logging into your Mac when starting your device.

If you don’t have admin credentials to enter here, please reach out to your IT department for assistance in installing Slido for PowerPoint on macOS.

Unable to download apps outside of the App Store

It’s possible that your security settings only allow you to download apps from the Apple App Store. If this is the case, you’ll run into the below error when trying to access the Slido app.

To change this setting, open up System Settings > Privacy & Security. Then scroll down to the Security section where you should be able to change your application download preferences.

Other issues

If you encounter an error message that you’re unable to resolve independently, please select the Report issue option. You’ll then be redirected to our Contact us page where you can add a summary of your issue and click Send.

App updates

Updating the Slido for PowerPoint on macOS application is seamless and easy. You can always check for any updates by simply opening up the app:

1. Open Finder
2. Go to Applications
3. Find Slido and open it
4. If there is an update available, you’ll be prompted  to install a new version of Slido 

If you encounter any issues during the updating process, please contact us by following the steps above.

How to uninstall Slido for PowerPoint on macOS

You can also open up finder > applications > search for Slido and move to the trash bin.

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