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In the last few days, I have started getting an error message when I save my PPT files adding a new Slido question or editing an existing question within a presentation. These are presentations that I have been working on, so neither the PPT, nor the Slido portions are new. 

Everything works as normal until I go to save to save, then I get a message that says “The file is corrupt and cannot be opened.” This prevents me from saving the updated file. 

As long as I don’t make changes to the Slido, the PPTs work fine and the presentations are working okay.

I tried to uninstall and reinstall Slido, but nothing changed. My IT support didn’t have any additional ideas, so I thought I would reach out to other users to see if anyone else has experienced this.

Any help would be appreciated!

Thanks,

Tami

Hello @TamiDaniels 

could you please approach our Customer Care team at support@slido.com with this issue? They could take a look if this is connected with Slido and whether there is something we could help with. 

The only quick solution could be copying the old powerpoint slides (without Slido) into the new powerpoint deck and adding Slido polls manually again. 

Kindly

I am experiencing the same issue. Pretty frustrating I just paid $210 and now can’t even use the Slido slides

 

Hello Edie,

I ended up working with the Slido support team and my company’s IT resources on this issue. I ended up getting my Office suite upgraded to O365 and this seemed to fix the corrupt file issues. 

I don’t think O365 is required, and I used this program for several months just fine with Office 2016. My team mates also haven’t had any issues using Slido without upgrading to O365. That said, this change did correct the issue for me.

I hope this helps and do recommend contacting Slido Support, they were very helpful.

Good Luck,

Tami

Hello @Edie 

our team was able to replicate this issue and they are now investigating it. 

I do not have any ETA at the moment for when the fix could be released but I can update this thread once an update with a fix has been released. 

 

Hi @TamiDaniels,

I am sorry for a late reply. Can you please send us the Microsoft PowerPoint version in which the file corruption occurred?

In the Microsoft PowerPoint, please use the File > Account > About PowerPoint and copy the first line which includes the full product name, version and build numbers. It will look like this:

Microsoft®️ PowerPoint®️ for Microsoft 365 MSO (Version 2409 Build 16.0.18025.20030) 32-bit

 

Best regards,
Jozi from Slido Integrations team

I got with our IT at work and I think we have it figured out. If we have issues again I will reach out.

Thank you.

Hello @Jozi from Slido,

My Office version was updates and I actually ended up getting a new computer as we worked through this issue. I was on Office 2016 when the errors occurred and now have O365.

I worked with a number of people in the Slido Support area, as I was having the issue with the corrupt file error and also was having a problem with PPT creating a “debug file” every time I opened a file. So we were trouble shooting both issues and trying to figure out what was Slido and what was my machine.

I corresponded with Lucia P, Christyn, Blanka B, Jennifer L, Kristin S, & Mikaella N. 

I hope this helps, sorry I can’t access the old program any longer.

Tami

Thanks so much for the information, I worked with my IT department here at work and they were able to help me.

Hi @TamiDaniels 

Thanks for sharing all of that – the details are very helpful. Fortunately, the “debug file” issue was fixed with our latest update to the PowerPoint add-in (v1.13). 

 

Thanks again for your detailed responses 👍

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