Skip to main content

Dear Slido Support Team,

I am currently using a Slido Pro license via my company account and can access my correct Pro organization without issues when using Slido in the web browser.

However, when I log in to the Slido PowerPoint Add-in using my Webex login (same email address as in Slido Web), I consistently receive the following error:"Slido linked to a different organization. To enter this Slido, you need to use a different login method."

I have already tried all client-side troubleshooting steps:

  • Full logout in PowerPoint Add-in

  • Clearing cache & cookies for slido.com and webex.com

  • Fully resetting the PowerPoint Add-in

  • Verifying correct organization access in Slido Web

This strongly indicates that my Webex OAuth token is currently mapped to a different Slido organization in your backend.

Please check and reset the mapping of my Webex OAuth token to ensure it matches my current Pro license organization.

Thank you for your support.

Best regards,

Please note: this seems to be a persistent OAuth token-to-organization mapping issue in your backend (likely Slido UserOrgMapping table still referencing my previous Webex Org). A full mapping reset is required to ensure proper token association in the PowerPoint Add-in context (WebView2 flow).

Hi ​@Stella06062025 

The error message you have indicated means that there is a slido already linked to the presentation you are trying to access/working from, it is linked to a different slido account/organisation then the one you are trying to log into or add. 

It is currently not possible to unlink a slido from the Powerpoint presentation, but you can copy the non-slido slides in the presentation and paste them into a new blank presentation and then add your slido from there (this is the work around).

Hope this helps!

Monica from Slido

 

thanks, that helped!

Reply


Terms & Conditions