I’ve created questions using the Slido add in app in PowerPoint. I was using the free plan. Once I hit the limit, I upgraded to a paid plan. But, the Slido in app version in PowerPoint doesn’t recognize my upgrade. The chat support suggested I close and re-open PowerPoint, which I did. It also suggested I select “My Slido” in PowerPoint to select the current plan but that’s not an option I see in PPT. I’m on a Mac.
Has anyone experienced and overcome this issue?
Solved
Missing upgrade in Slido for PowerPoint
Best answer by Adrian from Slido
Hi
Thanks for reaching out! If you upgraded your plan from outside of the Slido itself, sometimes the previously created Slido will not automatically upgrade. Please contact our support team directly with the #SlidoCode and we can take a closer look at your plan and help out!
All the best,
Hi
Thanks for reaching out! If you upgraded your plan from outside of the Slido itself, sometimes the previously created Slido will not automatically upgrade. Please contact our support team directly with the #SlidoCode and we can take a closer look at your plan and help out!
All the best,
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