I followed steps from video to download add-in. As soon as I open PowerPoint, Slido icon says I’m offline. The error never goes away even if I logout of Slido and back in again. I am most definitely not offline. Has anyone seen this error before? Thanks.
Best answer by Graeme from Slido
Hi
I’m sorry you have issues with the addin.
The red exclamation mark can mean a few different things depending on your setup, please firstly try the troubleshooting steps in either:
If you don't have any luck there, each guide includes steps for how to collect logs and how to contact our technical experts in our support team.
** Verified for 2026
Hi
I’m sorry you have issues with the addin.
The red exclamation mark can mean a few different things depending on your setup, please firstly try the troubleshooting steps in either:
If you don't have any luck there, each guide includes steps for how to collect logs and how to contact our technical experts in our support team.
** Verified for 2026
I had this same problem yesterday. I noticed that it was taking an extremely long time to integrate a new poll into my slide set. I did this despite the red exclamation point on the Slido icon. However, when I went to Present with Slido I could only get a white screen, the poll never replaced the placeholder item. I finally uninstalled the Slido add-in and then reinstalled it. It worked and then the powerpoint presentation worked seamlessly.
I have the same problem. Internet is not a problem bcos i can access other sites from internet.
Can we launch quiz thru Slido using Outlook.
I don’t want live quiz but Quiz to be sent in an email using slido.
Can you please help?
Hi
You aren’t able to host a quiz asynchronously, this is not a feature of Slido, as our quizzes are designed to deliver live. However, this sounds like a great opportunity to use our Survey to collect your feedback, which you would be able to send as an email using a permanent link. Just to note, surveys are available from all of our paid plans.
As for the PowerPoint error you are having, could you please contact our customer care team? they will be able to assist you with troubleshooting this issue at support@slido.com or through our live chat in Slido admin.
Let me know if there’s anything else I can help with!
The moment i installed this plug-in my computer lost the ability to connect to the internet at all - wifi or hardwired. Even with the plug-in now uninstalled, my computer's internet still hasn't recovered.
The moment i installed this plug-in my computer lost the ability to connect to the internet at all - wifi or hardwired. Even with the plug-in now uninstalled, my computer's internet still hasn't recovered.
It was a corporate anti-virus software issue
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
