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Question

Slido on powerpoint keeps telling me I'm offline when I'm not

  • June 4, 2026
  • 2 comments
  • 15 views

Been using slido without problems for a few years. In the last week it keeps telling me I’m offline or logged out when I get to the slido slide in powerpoint presentation. I am neither offline or logged out. Definitely not offline as all other programmes are fine. I’ve tried logging out of slido and logging back in, then sometimes it works, sometimes not. I’ve uninstalled slido for powerpoint and reinstalled, so definitely on latest version.

Last night whilst presenting a slidedeck, it looked fine before I started, but when I get to the question, it said on the participants phone that there was no active polls. I had to make do without slido for the presentation.

This morning I have started a new slido from scratch (rather than duplicate) but it is still doing it. I have another session this evening and I need this to work or I’ll quickly have to set up a mentimeter.

Any help gratefully recieved

 

2 replies

Joel from Slido
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Hi ​@liz22 

I’m really sorry to hear of your troubles and this sounds extremely frustrating. What I’d recommend for you is to follow these specific steps for sharing your PowerPoint logs with our Support team (macOS or Windows). They can take a closer look and help get this sorted out for you. 


  • Author
  • Participant
  • June 4, 2026

Thanks. I'll do that tomorrow and cross my fingers for tonight's training session as I'm travelling now.