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Slido on powerpoint keeps telling me I'm offline when I'm not

  • June 4, 2026
  • 8 comments
  • 70 views
L

Been using slido without problems for a few years. In the last week it keeps telling me I’m offline or logged out when I get to the slido slide in powerpoint presentation. I am neither offline or logged out. Definitely not offline as all other programmes are fine. I’ve tried logging out of slido and logging back in, then sometimes it works, sometimes not. I’ve uninstalled slido for powerpoint and reinstalled, so definitely on latest version.

Last night whilst presenting a slidedeck, it looked fine before I started, but when I get to the question, it said on the participants phone that there was no active polls. I had to make do without slido for the presentation.

This morning I have started a new slido from scratch (rather than duplicate) but it is still doing it. I have another session this evening and I need this to work or I’ll quickly have to set up a mentimeter.

Any help gratefully recieved

 

Best answer by Joel from Slido

Hi ​@liz22 

I’m really sorry to hear of your troubles and this sounds extremely frustrating. What I’d recommend for you is to follow these specific steps for sharing your PowerPoint logs with our Support team (macOS or Windows). They can take a closer look and help get this sorted out for you. 

    8 replies

    Joel from Slido
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    Hi ​@liz22 

    I’m really sorry to hear of your troubles and this sounds extremely frustrating. What I’d recommend for you is to follow these specific steps for sharing your PowerPoint logs with our Support team (macOS or Windows). They can take a closer look and help get this sorted out for you. 

    - Joel from Slido
    L
    • liz22
    • Author
    • Participant
    • June 4, 2026

    Thanks. I'll do that tomorrow and cross my fingers for tonight's training session as I'm travelling now.

    L
    • LisaFarbo
    • Participant
    • June 8, 2026

    I’m having the exact same problem and my meeting is in a few days. How do we fix this problem?

    Joel from Slido
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    Hi ​@LisaFarbo 

    Please collect the Slido for PowerPoint logs and send them to our support team directly. Find the instructions for doing that right here: macOS or Windows

     

    Our team of experts can take a closer look and help get this resolved for you. 

    - Joel from Slido
    L
    • liz22
    • Author
    • Participant
    • June 10, 2026

    I’m having the exact same problem and my meeting is in a few days. How do we fix this problem?

    Have you found a fix yet? I’m in email contact with their support, but they are still looking at it.

    Kat from Slido
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    Hello ​@liz22 

    My apologies for the frictions with the Power Point integration. It would be the best to address the support based on the logs, so we understand the root of the issue. However, since you’ve already share that with technical experts and now waiting for their updates, and you’re in time sensitive situation, here’s what you could try in the meantime (it would be best if your IT team could assist as well): 

    If you are using some kind of firewall or a proxy server, please make sure that all domains and subdomains mentioned below are accessible:

    Both the PowerPoint (Powerpnt.exe) and the Slido for Windows (Slido.exe) processes, including their forked/child processes (like CefSharp.exe) have to be able to connect and communicate over these domains.

    You could also check your antivirus and make sure it doesn't block Slido and any of it’s domains. 

    I hope this would help. 

    All the best, 

    - Kat
    L
    • liz22
    • Author
    • Participant
    • June 11, 2026

    Hi Kat - i don’t have an IT team. It’s just me in my business. I did check the permissions for Slido on firewalls and all the ones I can see are allowed public and private. What is confusing is that I haven’t changed any of my set ups on the laptop (unless there was an automatic update) between it working and it not working.

    I have sent in the logs, but not heard back (other than the ‘we are reviewing’ and I have a session this evening that will be embarrassing if slido fails again (as it did when I first raised this last week).

    I really need help and preferably an online chat/meeting where I can try different things whilst someone talks me through it.

    M
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    Hi ​@liz22 

    Can I check that you have reached out via our contact page under technical issues? https://www.slido.com/contact

    We do not have chat or call option so this is the correct channel for further assistance. Our team will try to contact you as soon as possible.

    Best,

    Monica from Slido

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