Question

Quiz not showing when using QR code

1 year ago
October 27, 2024
3 comments
139 views

MIMA
Participant

Hi, I’ve created a quiz and when testing the QR code it takes me to a page reading “there are no active polls at the moment”. The quiz is active and it works when using the Present button. But I would like to insert the QR code on a presentation deck and doesn’t seem to be working. Ideas? thank you.

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Carly from Slido
Participant
582 replies
1 year ago
October 28, 2024

Hey @MIMA ,

Could you write into our Care team at support@slido.com with the Slido code for which you’re testing?

Once the Quiz is active and you join as a participant you should see a prompt to “Join the Quiz” but if its showing no active polls then we would want to check this.

Let us know if you have any other questions.

Best,

- Carly from Slido

kschmidt
Participant
1 reply
3 months ago
July 10, 2025

QR code does not show an active poll….was there an answer to this?

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Adrian from Slido
Customer Care
71 replies
3 months ago
July 10, 2025

Hi @kschmidt—

If scanning the QR code for a Slido event does not show a poll, you will want to make sure that A. the event dates for the Slido are set to the current dates. And B. that the poll has been activated from Slido.com. This article will walk you through the steps, in detail.

Hope that helps!

Reply

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"; // ""+ //"" + //""; //doc1.close(); doc1.getElementsByTagName('html')[0].classList.add('imichatmsgpreview'); doc1.getElementById("ancclearcards").addEventListener('click', function () { if (parent.IMIChatInit != undefined) { parent.IMIChatInit.clearmsgcards(); } else { IMIChatInit.clearmsgcards(); } }); doc1.getElementById("greetingancclearcards").addEventListener('click', function () { if (parent.IMIChatInit != undefined) { parent.IMIChatInit.cleargreetingmsgcards(); } else { IMIChatInit.cleargreetingmsgcards(); } }); document.getElementById('chatunread-frame').style.display = "block"; this.bindGreetingMessage(msg); IMIGeneral.storeLocal("style_" + document.getElementById("divicw").getAttribute("data-bind") + "_" + window.location.hostname, msg); document.getElementById('chatbutton').style.display = "block"; } else { document.getElementById("divicw").innerHTML = ''; } } catch (e1) { } }, bindGreetingMessage: function (data) { if (sessionStorage.getItem("webex_engage_greetingmessage_shown") != null && sessionStorage.getItem("webex_engage_greetingmessage_shown") != undefined) { return; } if (data.greetingmessage == undefined || data.greetingmessage == null || data.greetingmessage == '') { return; } var node = document.createElement("div"); var node1 = document.createElement("div"); var textnode = document.createTextNode(IMIChatInit.extractContent(data.greetingmessage)); node.className = "msg"; node.style = "cursor:pointer;"; node.setAttribute("tabindex", "0"); //ENG-1065 and ENG-3621 for tabindex node1.className = "msgclear"; node.id = "msg_greetingmessage"; // Create a text node node1.id = "msgclear_greetingmessage"; node1.style = "clear:both;"; node1.addEventListener('click', function () { console.log("switchicon called"); if (parent.IMIChatInit != undefined) { parent.IMIChatInit.chatswitchicon(); } else { IMIChatInit.chatswitchicon(); } }); node.addEventListener('click', function () { console.log("switchicon called"); if (parent.IMIChatInit != undefined) { parent.IMIChatInit.chatswitchicon(); } else { IMIChatInit.chatswitchicon(); } }); node1.addEventListener('keydown', function (e) { if (e.which != 13) return; console.log("switchicon called via keydown"); e.stopPropagation(); e.preventDefault(); node1.click(); }); node.addEventListener('keydown', function (e) { if (e.which != 13) return; console.log("switchicon called via keydown"); e.stopPropagation(); e.preventDefault(); node.click(); }); var span = document.createElement("span"); span.innerHTML = '' + data.name + ':'; node.appendChild(span); node.appendChild(textnode); var referenceNode = document.getElementById('chatunread-frame').contentWindow.document.getElementById("greeting-msg-list"); // document.querySelector('#some-element'); referenceNode.setAttribute("aria-label", "Chat message from"); referenceNode.appendChild(node); referenceNode.appendChild(node1); document.getElementsByClassName("main-unreadchat-cont")[0].style.height = "100%"; document.getElementById('chatunread-frame').contentWindow.document.getElementById("greetingancclearcards").style.display = "block"; sessionStorage.setItem("webex_engage_greetingmessage_shown", 1) }, bindCookieConsentGreetingMessage: function (hue, saturation, lightness1, lightness2) { if (sessionStorage.getItem("webex_engage_greetingmessage_shown") != null && sessionStorage.getItem("webex_engage_greetingmessage_shown") != undefined) { return; } if (cookieConsentWidgetOptions.greetingMessage == undefined || cookieConsentWidgetOptions.greetingMessage == null || cookieConsentWidgetOptions.greetingMessage == '') { return; } var doc1 = document.getElementById('chatunread-frame').contentWindow.document; doc1.head.innerHTML = "" + "" + ""; doc1.body.innerHTML = "

" + cookieConsentWidgetOptions.displayName + "" + cookieConsentWidgetOptions.greetingMessage + "

"; doc1.getElementsByTagName('html')[0].classList.add('imichatmsgpreview'); document.getElementById('chatunread-frame').style.display = "block"; document.getElementsByClassName("main-unreadchat-cont")[0].style.height = "100%"; document.getElementById('chatunread-frame').contentWindow.document.getElementById("greetingancclearcards").style.display = "block"; sessionStorage.setItem("webex_engage_greetingmessage_shown", 1); var node1 = doc1.getElementById('msgclear_greetingmessage'); var node = doc1.getElementById('msg_greetingmessage'); var referenceNode = doc1.getElementById('greeting-msg-list'); referenceNode.setAttribute("aria-label", "Chat message from"); node1.addEventListener('keydown', function (e) { if (e.which != 13) return; console.log("switchicon called via keydown"); e.stopPropagation(); e.preventDefault(); node1.click(); }); node.addEventListener('keydown', function (e) { if (e.which != 13) return; console.log("switchicon called via keydown"); e.stopPropagation(); e.preventDefault(); node.click(); }); }, loadCookieConsentWidgetStyles: function () { try { if (cookieConsentWidgetOptions != '' && cookieConsentWidgetOptions != undefined && cookieConsentWidgetOptions != null && cookieConsentWidgetOptions != 'null') { buttonType = cookieConsentWidgetOptions.buttonType; var color = "#ffffff"; var lightness1 = 0; var lightness = 0; try { var widgcolor = cookieConsentWidgetOptions.widgetColor; r = parseInt(widgcolor.substr(1, 2), 16); g = parseInt(widgcolor.substr(3, 2), 16); b = parseInt(widgcolor.substr(5, 2), 16); hue = IMIGeneral.rgbToHsl(r, g, b)[0] * 360; saturation = IMIGeneral.rgbToHsl(r, g, b)[1] * 100; lightness = IMIGeneral.rgbToHsl(r, g, b)[2] * 100; lightness1 = lightness + 10; lightness2 = 95; var lightness3 = 98; var lightness4 = lightness + 10; if (lightness > 80) { color = "#333333"; } } catch (e1) { } var badgecount = " {1} "; badgecount = badgecount.replace("{0}", "style=\"display:none;\"").replace("{1}", ""); var chatbtn_tooltip_text = IMILocalisation.getValue(cookieConsentWidgetOptions.widgetLang, "chat_button_tooltip", "Live Chat"); _IMIchat_widget_lang = cookieConsentWidgetOptions.widgetLang; var doc = document.getElementById('imi-chatbutton').contentWindow.document; doc.body.innerHTML = "" + "" + "" + "" + "" + ""; doc.getElementById("cookieconsentwidgetlbtn").style.color = color; doc.getElementById("cookieconsentwidgetlbtn").style.backgroundColor = cookieConsentWidgetOptions.widgetColor; doc.getElementById("cookieconsentwidgetlbtn").style.display = 'block'; doc.getElementById("cookieconsentwidgetlbtn").addEventListener('click', function () { if (parent.IMIChatInit != undefined) { parent.IMIChatInit.chatcookieconsentswitchicon(); } else { IMIChatInit.chatcookieconsentswitchicon(); } }); document.getElementById('imi-chatbutton').style.display = "block"; document.getElementById('chatunread-frame').style.display = "block"; doc.getElementById("cookieconsentwidgetlbtn").addEventListener('keydown', function (e) { if (e.key === 'Tab' && !e.shiftKey) { //debugger; e.preventDefault(); var widgetmainIframe = window.parent.document.getElementById("iframecookieconsentwindow"); if (document.getElementById("divchatmain").style.display == "block") { widgetmainIframe.contentWindow.postMessage({ action: 'cookieconsentbuttonkeypress', }, "*"); this.blur(); } } }); this.bindCookieConsentGreetingMessage(hue, saturation, lightness1, lightness2); var launch_livechat_iframe_title = IMILocalisation.getValue(_IMIchat_widget_lang, "launch_livechat_iframe_title", "Launch Livechat"); document.getElementById("imi-chatbutton").setAttribute('title', launch_livechat_iframe_title); var livechat_widget_iframe_title = IMILocalisation.getValue(_IMIchat_widget_lang, "livechat_widget_iframe_title", "Livechat widget"); document.getElementById("iframecookieconsentwindow").setAttribute('title', livechat_widget_iframe_title); document.getElementById('chatbutton').style.display = "block"; } else { document.getElementById("divicw").innerHTML = ''; } } catch (e1) { } }, acceptCookies: function (element) { if (IMIChatInit.checklocalStorage()) { localStorage.setItem("webex_engage_cookieconsent_accepted", 1); cookie_consent_accepted = 1; IMIChatInit.init(); } else { document.getElementById("divicw").innerHTML = " "; console.log("Local storage not supported"); } }, chatswitchicon: function (type) { console.log("Chatswitchicon::" + type); try { var referenceNode = document.getElementById('chatunread-frame').contentWindow.document.getElementById("greeting-msg-list"); if (referenceNode != undefined && referenceNode != null) referenceNode.removeAttribute('aria-label'); /*type=1-max and 0- min */ var isMobile = "0"; // if (window.innerWidth > 768) { // document.getElementById('divchatmain').className = 'main-chat-cont'; // } else { // document.getElementById('divchatmain').className = 'main-chat-cont chatmobile'; // isMobile="1"; // } if ((navigator.userAgent.indexOf("Mobile")) != -1) { isMobile = "1"; } sessionStorage.setItem("webex_engage_data-bind", document.getElementById("divicw").getAttribute("data-bind")); sessionStorage.setItem("webex_engage_data-org", document.getElementById("divicw").getAttribute("data-org")); var iframe = document.getElementById('imi-chatbutton'); if (iframe == null || iframe == undefined) return; var innerDoc = iframe.contentDocument || iframe.contentWindow.document; //Open Widget if (document.getElementById("divchatmain").style.display === 'none' && (type == 1 || type == 2 || type == undefined)) { document.getElementById("divchatmain").style.display = "block"; IMIGeneral.checkmobile(); var widgetmain = document.getElementById("iframechatwindow");//ENG-1034 widgetmain.contentWindow.focus();//ENG-1034 widgetmain.contentWindow.postMessage({ action: 'widgetbuttonkeypress', }, "*"); //if ((window.outerWidth < 497) && (document.documentElement.classList.contains('imichatmobile-active') == false) && document.getElementById("divchatmain").style.display == "block") { var className = " " + document.documentElement.className + " "; if ((window.outerWidth < 700) && (" " + className + " ").replace(/[\n\t]/g, " ").indexOf("imichatmobile-active") > -1 && document.getElementById("divchatmain").style.display == "block") { // if((document.documentElement.classList.value.split(/\s+|\./).filter(word => word === 'imichatmobile-active').length==1) == false){ document.documentElement.classList.remove("imichatmobile-active"); document.documentElement.className = document.documentElement.className + " imichatmobile-active"; // } } else { document.documentElement.className = document.documentElement.className.replace(' imichatmobile-active', ''); } document.getElementById('chatunread-frame').style.display = "none"; innerDoc.getElementById("widgetlbtn").setAttribute("class", "open-btn state1 " + buttonType + " close-btn"); // innerDoc.getElementById("widgetlbtn").setAttribute("aria-label", "Close web chat"); innerDoc.getElementById("widgetlbtn").setAttribute("aria-expanded", "true"); document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display = "none"; document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText = ""; localStorage.setItem(fingerprint + "_" + _skey + "_badgecount", 0); localStorage.setItem(fingerprint + "_" + _skey + "_cardcount", 0); var clear_badgecounter = IMILocalisation.getValue(_IMIchat_widget_lang, "badge_counter_unread_messages", "Livechat Button - {0} unread messages").replace("{0}",0); innerDoc.getElementById("spnwidgetlbtn").setAttribute("aria-label", clear_badgecounter); IMIChatInit.clearmsgcards(); IMIChatInit.cleargreetingmsgcards(); // if (IMIGeneral.getBrowserName() == "safari") { // if (IMIGeneral.detectIOS()) { // document.body.classList.add('chatnoscroll'); // } // } if (type === undefined) { var destination = document.getElementById('iframechatwindow').contentWindow; msg = { "action": "showiframe", "host": window.location.hostname, "chatmobile": isMobile }; destination.postMessage(msg, domainUrl); document.getElementById("iframechatwindow").setAttribute("aria-hidden", "false"); } return; } //Close Widget if (document.getElementById("divchatmain").style.display === 'block' && (type == 0 || type == 2 || type == undefined)) { document.documentElement.className = document.documentElement.className.replace(' imichatmobile-active', ''); //document.body.classList.remove('chatnoscroll'); document.getElementById("divchatmain").style.display = "none"; innerDoc.getElementById("widgetlbtn").setAttribute("class", "open-btn state " + buttonType); innerDoc.getElementById("widgetlbtn").setAttribute("aria-expanded", "false"); innerDoc.getElementById("widgetlbtn").focus(); innerDoc.getElementById("cookieconsentwidgetlbtn").focus(); document.getElementById('chatunread-frame').style.display = "block"; localStorage.setItem(fingerprint + "_" + _skey + "_cardcount", 0); document.getElementById("iframechatwindow").setAttribute("aria-hidden", "true"); return; } //var iframeEl = document.getElementById("iframechatwindow"); // Make sure you are sending a string, and to stringify JSON // iframeEl.contentWindow.postMessage("hello", '*'); return; } catch (e) { console.log("chatswitchicon:" + e.msg); } }, chatcookieconsentswitchicon: function (type) { try { var referenceNode = document.getElementById('chatunread-frame').contentWindow.document.getElementById("greeting-msg-list"); if (referenceNode != undefined && referenceNode != null) referenceNode.removeAttribute('aria-label'); var isMobile = "0"; if ((navigator.userAgent.indexOf("Mobile")) != -1) { isMobile = "1"; } var iframe = document.getElementById('imi-chatbutton'); if (iframe == null || iframe == undefined) return; var innerDoc = iframe.contentDocument || iframe.contentWindow.document; //Open Widget if (document.getElementById("divchatmain").style.display === 'none' && (type == 1 || type == 2 || type == undefined)) { document.getElementById("divchatmain").style.display = "block"; IMIGeneral.checkmobile(); var widgetcookieconsent = document.getElementById('iframecookieconsentwindow').contentWindow; widgetcookieconsent.postMessage({ action: 'cookieconsentbuttonkeypress', }, "*"); var className = " " + document.documentElement.className + " "; //if ((window.outerWidth < 700) && (" " + className + " ").replace(/[\n\t]/g, " ").indexOf("imichatmobile-active") > -1 && document.getElementById("divchatmain").style.display == "block") { // // if((document.documentElement.classList.value.split(/\s+|\./).filter(word => word === 'imichatmobile-active').length==1) == false){ // document.documentElement.classList.remove("imichatmobile-active"); // document.documentElement.className = document.documentElement.className + " imichatmobile-active"; // // } //} else { // document.documentElement.className = document.documentElement.className.replace(' imichatmobile-active', ''); //} document.getElementById('chatunread-frame').style.display = "none"; innerDoc.getElementById("cookieconsentwidgetlbtn").setAttribute("class", "open-btn state1 " + buttonType + " close-btn"); innerDoc.getElementById("cookieconsentwidgetlbtn").setAttribute("aria-expanded", "true"); document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display = "none"; document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText = ""; //IMIChatInit.clearmsgcards(); if (type === undefined) { var destination = document.getElementById('iframecookieconsentwindow').contentWindow; msg = { "action": "showiframe", "host": window.location.hostname, "chatmobile": isMobile }; destination.postMessage(msg, domainUrl); document.getElementById("iframecookieconsentwindow").setAttribute("aria-hidden", "false"); } IMIChatInit.cleargreetingmsgcards(); return; } //Close Widget if (document.getElementById("divchatmain").style.display === 'block' && (type == 0 || type == 2 || type == undefined)) { document.documentElement.className = document.documentElement.className.replace(' imichatmobile-active', ''); document.getElementById("divchatmain").style.display = "none"; innerDoc.getElementById("cookieconsentwidgetlbtn").setAttribute("class", "open-btn state " + buttonType); innerDoc.getElementById("cookieconsentwidgetlbtn").setAttribute("aria-expanded", "false"); if (innerDoc.getElementById("cookieconsentwidgetlbtn")) { innerDoc.getElementById("cookieconsentwidgetlbtn").focus(); document.addEventListener('keydown', function (event) { if (event.key === "Tab") { event.preventDefault(); if (innerDoc.getElementById("ancclearcards")) { innerDoc.getElementById("ancclearcards").focus(); } else if (innerDoc.getElementById("greetingancclearcards")) { innerDoc.getElementById("greetingancclearcards").focus(); } } }); } document.getElementById('chatunread-frame').style.display = "block"; document.getElementById("iframecookieconsentwindow").setAttribute("aria-hidden", "true"); return; } return; } catch (e) { console.log("chatcookieconsentswitchicon:" + e.msg); } }, clearmsgcards: function () { document.getElementById('chatunread-frame').contentWindow.document.getElementById("msg-list").innerHTML = ""; document.getElementById('chatunread-frame').contentWindow.document.getElementById("ancclearcards").style.display = "none"; //document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display = "none"; //document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText == ""; localStorage.setItem(fingerprint + "_" + _skey + "_cardcount", 0); }, cleargreetingmsgcards: function () { document.getElementById('chatunread-frame').contentWindow.document.getElementById("greeting-msg-list").innerHTML = ""; document.getElementById('chatunread-frame').contentWindow.document.getElementById("greetingancclearcards").style.display = "none"; }, openchat: function (event) { document.getElementById('imichat-fullscreen-modal').className = 'imichat-fullscreen-modal'; document.getElementById('imichat-fullscreen-modal').removeAttribute('tabindex'); document.getElementById('imichat-fullscreen-modal').removeAttribute('aria-hidden'); var destination = document.getElementById('iframechatwindow').contentWindow; destination.postMessage({ action: 'openchat', threadid: event.data.threadid, proactive_id: event.data.proactive_id }, '*'); if (parent.IMIChatInit != undefined) { parent.IMIChatInit.chatswitchicon(2); } else { IMIChatInit.chatswitchicon(2); } }, extractContent: function (s) { var span = document.createElement('span'); span.innerHTML = s; return span.textContent || span.innerText; }, badgecount: function (event) { try { if (document.getElementById("divchatmain").style.display === 'none') { var count = document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText; if (count == 0 || count == "") { count = 1; } else { count = parseInt(count) + 1; } var duplicate = 0; var innerDivs; var innerDivsCount = 0; var refChild; IMIChatInit.clearmsgcards(); var containerDiv = document.getElementById('chatunread-frame').contentWindow.document.getElementById("msg-list"); if (count > 1) { innerDivs = containerDiv.getElementsByClassName("msg"); if (innerDivs != undefined) { innerDivsCount = innerDivs.length; for (var i = 0; i < innerDivs.length; i++) { if ("msg_" + event.data.msgtransid == innerDivs[i].id) { duplicate = 1; } } refChild = innerDivs[0]; } } var cardcount; var checkbadgecount; if (innerDivs == undefined) { localStorage.setItem(event.data.fingerprint + "_" + _skey + "_cardcount", 1); } document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display = "block"; if (duplicate == 0) { if (parseInt(innerDivsCount) == 5) { containerDiv.removeChild(document.getElementById('chatunread-frame').contentWindow.document.getElementsByClassName('msg')[4]); containerDiv.removeChild(document.getElementById('chatunread-frame').contentWindow.document.getElementsByClassName('msgclear')[4]); innerDivsCount = innerDivsCount - 1; } if ((parseInt(innerDivsCount) < 1 && event.data.badge_type === undefined) || event.data.badge_type === 2 || event.data.badge_type === 3) { var node = document.createElement("div"); var node1 = document.createElement("div"); var textnode = document.createTextNode(IMIChatInit.extractContent(event.data.msg)); if (textnode.data.length > 45) { if (event.data.badge_type === undefined || event.data.badge_type === 2) { textnode.data = textnode.data.substr(0, 45) + "..."; } else { textnode.data = textnode.data; } } node.className = "msg"; node.style = "cursor:pointer;"; node.setAttribute("tabindex", "0"); //ENG-1065 and ENG-3621 for tabindex node1.className = "msgclear"; node.id = "msg_" + event.data.msgtransid; // Create a text node node1.id = "msgclear_" + event.data.msgtransid; node1.style = "clear:both;"; node.addEventListener("click", function () { window.parent.postMessage({ action: 'openchat', threadid: event.data.threadid, proactive_id: event.data.proactive_id }, '*'); }); node1.addEventListener("click", function () { window.parent.postMessage({ action: 'openchat', threadid: event.data.threadid, proactive_id: event.data.proactive_id }, '*'); }); if (event.data.msg_from !== undefined && event.data.msg_from !== "") { var span = document.createElement("span"); //var span span.innerHTML = '' + event.data.msg_from + ':'; node.appendChild(span); } else if (event.data.msg_from === undefined || event.data.msg_from == "") { var span = document.createElement("span"); //var span span.innerHTML = 'New Conversation:'; node.appendChild(span); } node.appendChild(textnode); var height = document.getElementsByClassName('main-unreadchat-cont')[0].style.height; if (height == "") { height = 70; } if (innerDivsCount == 0) { height = document.getElementsByClassName('main-unreadchat-cont')[0].style.height = "100%"; } /* else if (innerDivsCount == 2) { height = document.getElementsByClassName('main-unreadchat-cont')[0].style.height = "150px"; } else if (innerDivsCount > 2) {*/ else { document.getElementsByClassName('main-unreadchat-cont')[0].style.height = parseInt(height) + 60 + "px"; } var referenceNode = document.getElementById('chatunread-frame').contentWindow.document.getElementById("msg-list"); // document.querySelector('#some-element'); if (innerDivsCount == 0) { referenceNode.appendChild(node); referenceNode.appendChild(node1); } else { referenceNode.insertBefore(node, refChild); referenceNode.insertBefore(node1, refChild); if ((window.innerHeight + 100) < (document.getElementsByClassName("main-unreadchat-cont")[0].style.height)) { var frame = document.getElementById('chatunread-frame'); var c = frame.contentDocument || frame.contentWindow.document; c.getElementsByTagName("body")[0].offsetHeight = '80%'; c.getElementsByTagName("body")[0].style.overflow = "auto"; } } if (event.data.badge_type === 3) { document.getElementsByClassName("main-unreadchat-cont")[0].style.height = "100%"; var frame = document.getElementById('chatunread-frame'); var c = frame.contentDocument || frame.contentWindow.document; c.getElementsByClassName("msg")[0].style.maxHeight = "unset"; var frameheight = c.getElementsByTagName("body")[0].offsetHeight; document.getElementsByClassName("main-unreadchat-cont")[0].style.height = frameheight + "px"; } } else if (event.data.badge_type === 4) { var fullscreen_modal = document.getElementById('imichat-fullscreen-modal'); fullscreen_modal.className = 'imichat-fullscreen-modal imichat-open'; fullscreen_modal.contentWindow.postMessage({ action: 'bind_data', proactive_id: event.data.proactive_id, threadid: event.data.threadid, msg_from: event.data.msg_from, msg: event.data.msg, btn_chat_now_open: IMILocalisation.getValue(_IMIchat_widget_lang, "proactive_poupup_chat_now_button", "Chat Now"), btn_chat_now_close: IMILocalisation.getValue(_IMIchat_widget_lang, "proactive_poupup_close_button", "Close") }, "*"); } cardcount = parseInt(localStorage.getItem(event.data.fingerprint + "_" + _skey + "_cardcount")) + 1; localStorage.setItem(event.data.fingerprint + "_" + _skey + "_cardcount", cardcount); localStorage.setItem("fingerprint", event.data.fingerprint); localStorage.setItem(event.data.fingerprint + "_" + _skey + "_badgecount", count); document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText = count; var chatbtn_badge_counter = IMILocalisation.getValue(_IMIchat_widget_lang, "badge_counter_unread_messages", "Livechat Button - {0} unread messages"); chatbtn_badge_counter = chatbtn_badge_counter.replace("{0}", count); if (count > 0) { //to do for ENG-1082 get localisation for chat button tooltip with count //ENG-1055 document.getElementById('imi-chatbutton').contentWindow.document.getElementById("spnwidgetlbtn").setAttribute("aria-label", chatbtn_badge_counter); //ENG-1082 } else { document.getElementById('imi-chatbutton').contentWindow.document.getElementById("spnwidgetlbtn").setAttribute("aria-label", chatbtn_badge_counter); //ENG-1082 } } document.getElementById('chatunread-frame').style.display = (event.data.badge_type === undefined || (event.data.badge_type === 2 || event.data.badge_type === 3)) ? "block" : "none"; document.getElementById('chatunread-frame').contentWindow.document.getElementById("ancclearcards").style.display = (event.data.badge_type === undefined || (event.data.badge_type === 2 || event.data.badge_type === 3)) ? "block" : "none"; } } catch (e) { console.log("badgecount:" + e.msg); } }, message: function (event) { try { if (event.data.action != null) { if (event.data.action == 'openchat') { IMIChatInit.openchat(event); } if (event.data.action == 'badgecount') { IMIChatInit.badgecount(event); } if (event.data.action == 'chatswitchicon') { IMIChatInit.chatswitchicon(); //event } if (event.data.action == 'Cookiechatswitchicon') { IMIChatInit.chatcookieconsentswitchicon(); //event } if (event.data.action == 'imichat_custom_chat_fields') { if (event.data.type == 'add') { if (_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'] !== undefined) { _IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'](event.data.response); } } else if (event.data.type == 'update') { if (_IMIchat_callback_dic['imichat-widget:custom_chat_fields_update'] !== undefined) { _IMIchat_callback_dic['imichat-widget:custom_chat_fields_update'](event.data.response); } }//event } if (event.data.action == 'acceptCookies') { IMIChatInit.acceptCookies(); } if (event.data.action == 'widgettabkeypress') { var forkeyboard = document.getElementById('imi-chatbutton').contentWindow.document; forkeyboard.getElementById("widgetlbtn").focus(); } if (event.data.action == 'cookieconsenttabkeypress') { var forkeyboard = document.getElementById('imi-chatbutton').contentWindow.document; forkeyboard.getElementById("cookieconsentwidgetlbtn").focus(); } if (event.data.action == 'loadcookieconsentwidgetstyles') { IMIChatInit.loadCookieConsentWidgetStyles(); } if (event.data.action == 'loadstyles') { IMIChatInit.loadJQuery(_wxengage_domain_name, function () { IMIChatInit.loadwidgetStyles(event.data.message); try { if (event.data.message != null) { if (_IMIchat_callback_dic['imichat-widget:ready'] !== undefined) { _IMIchat_callback_dic['imichat-widget:ready'](_wxengage_attr_key); console.log("imichat-widget:ready fired"); } //eval('imichatWidgetLoaded();'); if (_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'] !== undefined) { _IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'](); }// debugger; var widget_data = JSON.parse(event.data.message); hdr_bfp = widget_data.hdr_bfp; hdr_xtoken = widget_data.hdr_xtoken; hdr_tid = widget_data.hdr_tid; is_abandonded = widget_data.abandon_chats } } catch (e) { } IMIChatInit.LaunchProactiveMsgManager(_wxengage_domain_name, function () { }); IMIChatInit.handleAbandonedChats(); if (cookie_consent_accepted == 1) { var cookiefocus = document.getElementById('imi-chatbutton').contentWindow.document; cookiefocus.getElementById("widgetlbtn").focus(); } }); } if (event.data.action == 'closemodelpopup') { document.getElementById('imichat-fullscreen-modal').className = 'imichat-fullscreen-modal'; document.getElementById('imichat-fullscreen-modal').setAttribute('tabindex', '-1'); document.getElementById('imichat-fullscreen-modal').setAttribute('aria-hidden', 'true'); } if (event.data.action == 'setsession') { sessionStorage.setItem(event.data.key, event.data.value); } if (event.data.action == 'setlocal') { localStorage.setItem(event.data.key, event.data.value); } if (event.data.action == 'browserstorage') { document.getElementById("divicw").innerHTML = " "; console.log("Local storage not supported"); } if (event.data.action == 'clearallsessionkeys') { sessionStorage.clear(); } if (event.data.action == 'clearalllocalstoragekeys') { localStorage.clear(); } if (event.data.action == 'cookierejectreload') { IMIChatInit.removeStorageKeysWhenCookieRejected(); IMIChatInit.init(); } } } catch (e) { } }, resize: function () { try { var destination = document.getElementById('iframechatwindow').contentWindow; destination.postMessage({ action: 'resize', width: window.outerWidth //window.innerWidth//screen.width // document.body.clientWidth }, "*"); IMIGeneral.checkmobile(); } catch (e) { } }, removeStorageKeysWhenCookieRejected: function () { sessionStorage.removeItem(_wxengage_attr_key + "_imichat-reload-check"); sessionStorage.removeItem("webex_engage_data-bind"); sessionStorage.removeItem("webex_engage_data-org"); sessionStorage.removeItem("webex_engage_greetingmessage_shown") localStorage.removeItem(fingerprint + "_" + _skey + "_badgecount"); localStorage.removeItem(fingerprint + "_" + _skey + "_cardcount"); localStorage.removeItem("style_" + document.getElementById("divicw").getAttribute("data-bind") + "_" + window.location.hostname); localStorage.removeItem("webex_engage_customer_first_seen"); localStorage.removeItem("webex_engage_customer_last_seen"); localStorage.removeItem("webex_engage_customer_last_seen_interval_id"); localStorage.removeItem("webex_engage_executed_proactive_ids"); localStorage.removeItem("fingerprint"); localStorage.removeItem("webex_engage_repeat_customer"); sessionStorage.removeItem("webex_engage_imichat_hasinitconvexist"); localStorage.removeItem("webex_engage_cookieconsent_accepted"); cookie_consent_accepted = 0; }, clearBrowserStorage: function () { try { IMIChatInit.removeStorageKeysWhenCookieRejected(); var destination = document.getElementById('iframechatwindow').contentWindow; destination.postMessage({ action: 'clearbrowserstorage', width: window.outerWidth //window.innerWidth//screen.width // document.body.clientWidth }, "*"); IMIChatInit.verifyCookieConsent(); console.log("browser storage cleared"); } catch (e) { } }, LaunchProactiveMsgManager: function (domainName, callback) { try { var widget_styles = localStorage.getItem("style_" + document.getElementById("divicw").getAttribute("data-bind") + "_" + window.location.hostname); if (widget_styles == null && !JSON.parse(widget_styles).enable_proactive) { callback(); return; } var body = document.getElementsByTagName('body')[0]; var script = document.createElement('script'); script.type = 'text/javascript'; script.src = IMIChatInit.domainName() + '/js/proactive-msg-manager.js'; body.appendChild(script); script.addEventListener('load', function (event) { console.log('proactive manager loaded;'); var destination = document.getElementById('iframechatwindow').contentWindow; destination.postMessage({ action: 'proactive-manager-loaded', attrkey: document.getElementById("divicw").getAttribute("data-bind"), host: window.location.hostname }, "*"); callback(); }); } catch (e) { console.log("LaunchProactiveMsgManager:" + e.msg); } }, processAbandonedChats: function (type) { if (!imichatwidget.hasInitiatedChat()) { return; } if (is_abandonded == false) { return; } var browser_fingerprint = localStorage.getItem("fingerprint"); var url = IMIGeneral.profileUrl() + "livechats/" + _wxengage_attr_key + "/customers/" + browser_fingerprint + "/abandoned?host=" + window.document.URL; url = url + "&type=" + type; var body = JSON.stringify({ "is_reloaded": false, "is_closechat": true }); var headers = { 'type': 'application/json', 'fpid': hdr_bfp, 'Authorization': hdr_xtoken }; var blob = new Blob([body], headers); navigator.sendBeacon(url); }, handleAbandonedChats: function () { // Attach the event keypress to exclude the F5 refresh //jQuery(window).on('keydown', function (e) { window.addEventListener('keydown', function (e) { if (e.keyCode == 116) { _IMIchat_IsValidNavigation = true; } }); window.addEventListener("beforeunload", function (e) { sessionStorage.setItem(_wxengage_attr_key + "_imichat-reload-check", document.referrer); console.log(document.referrer); //sessionStorage.setItem("imi_tabid", Math.random().toString(16).slice(2)); if (_IMIchat_IsValidNavigation !== undefined && !_IMIchat_IsValidNavigation) { IMIChatInit.processAbandonedChats("unload"); } }); if (window.performance.navigation.type == 1) { IMIChatInit.processAbandonedChats("load"); } }, loadJQuery: function (domainName, callback) { if (typeof (jQuery) !== 'undefined') { callback(); return; } var body = document.getElementsByTagName('body')[0]; var script = document.createElement('script'); script.type = 'text/javascript'; script.src = domainName + '/js/jquery.min.js'; body.appendChild(script); script.addEventListener('load', function (event) { callback(); }); return; }, on: function (func_name, callback) { if (typeof callback != 'function') { console.error('function was expected.'); return; } switch (func_name) { case 'imichat-widget:ready': _IMIchat_callback_dic['imichat-widget:ready'] = callback; break; } }, checklocalStorage: function () { var test = 'test'; try { localStorage.setItem(test, test); localStorage.removeItem(test); return true; } catch (e) { return false; } }, call_previous_chats: function () { try { var destination = document.getElementById('iframechatwindow').contentWindow; msg = { "action": "showiframe", "host": window.location.hostname, "chatmobile": ((navigator.userAgent.indexOf("Mobile")) != -1) ? "1" : "0" }; destination.postMessage(msg, domainUrl); } catch (e) { } }, check_clear_session_chats: function () { if (document.referrer == sessionStorage.getItem(_wxengage_attr_key + "_imichat-reload-check")) { return false; } else if (sessionStorage.getItem(_wxengage_attr_key + "_imichat-reload-check") == undefined) { return true; } else { console.log("Hey, Thanks for visiting again"); return false; } }, verifyCookieConsent: function () { var isCookieConsent = typeof cookieConsentWidgetOptions === 'undefined' ? false : true; if (isCookieConsent != undefined && isCookieConsent != null && isCookieConsent && localStorage.getItem("webex_engage_cookieconsent_accepted") != "1") { try { var body = document.getElementsByTagName('body')[0]; var script = document.currentScript || (function () { var scripts = document.getElementsByTagName('script'); return scripts[scripts.length - 1]; })(); var generalscript = document.createElement('script'); generalscript.src = IMIChatInit.domainName() + "/js/imichatgeneral.js"; generalscript.type = 'text/javascript'; body.appendChild(generalscript); generalscript.addEventListener('load', function (event) { document.getElementById("divicw").innerHTML = "" + "" + "" + "

" + "" + ""; var iframeMainDoc = document.getElementById("iframecookieconsentwindow"); iframeMainDoc.addEventListener('load', function () { IMIChatInit.onCookieConsentWidgetIconIframeLoad(); }); iframeMainDoc.src = IMIGeneral.domainName() + "/cookieconsent.html"; window.removeEventListener('message', IMIChatInit.message); window.addEventListener('message', IMIChatInit.message); }); } catch (e) { console.log("LaunchProactiveMsgManager:" + e.msg); } } else { if (IMIChatInit.checklocalStorage()) { IMIChatInit.init(); } else { document.getElementById("divicw").innerHTML = " "; console.log("Local storage not supported"); } } } }; }(); IMIChatInit.verifyCookieConsent(); var imichatwidget = { // get hasInitiatedConversation() { // if (sessionStorage.getItem("webex_engage_imichat_hasinitconvexist") == null) // return false; // if (sessionStorage.getItem("webex_engage_imichat_hasinitconvexist") == "1") { // return true; // } else { // return false; // } // }, hasInitiatedChat: function () { if (sessionStorage.getItem("webex_engage_imichat_hasinitconvexist") == null) return false; if (sessionStorage.getItem("webex_engage_imichat_hasinitconvexist") == "1") { return true; } else { return false; } }, show: function () { //$("#divicw").show();return; document.getElementById("divicw").style.display = 'block'; }, hide: function () { // $("#divicw").hide();return; document.getElementById("divicw").style.display = 'none'; }, /* test:function() { if(sessionStorage.getItem("webex_engage_imichat_hasinitconvexist")==null) return false; if(sessionStorage.getItem("webex_engage_imichat_hasinitconvexist")=="1") { return true; } else { return false; } },*/ maximizeWindow: function () { IMIChatInit.chatswitchicon(1); IMIChatInit.resize(); IMIChatInit.call_previous_chats(); return; }, minimizeWindow: function () { return IMIChatInit.chatswitchicon(0); }, init: function (jsondata, callback) { if (typeof callback != 'function') { console.error('function was expected.'); return; } var destination = document.getElementById('iframechatwindow').contentWindow; destination.postMessage({ action: 'imichat_custom_chat_fields', data: jsondata, type: 'add' }, '*'); _IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'] = callback; }, update: function (jsondata, callback) { if (typeof callback != 'function') { console.error('function was expected.'); return; } var destination = document.getElementById('iframechatwindow').contentWindow; destination.postMessage({ action: 'imichat_custom_chat_fields', data: jsondata, type: 'update' }, '*'); _IMIchat_callback_dic['imichat-widget:custom_chat_fields_update'] = callback; }, on: function (func_name, callback) { if (typeof callback != 'function') { console.error('function was expected.'); return; } switch (func_name) { case 'imichat-widget:ready': _IMIchat_callback_dic['imichat-widget:ready'] = callback; break; } }, clearBrowserStorage: function () { IMIChatInit.clearBrowserStorage(); } }; /* function imichatWidgetLoaded(){imi imichatwidget.maximizeWindow(); }*/