After scanning the QR code, the poll page cannot be accessed in China recently

Hello ​@Veronicaca , 

Mikaella here from slido, thank you for reaching out. 

We are deeply sorry for the disruption you are experiencing using Slido in China.

Users in mainland China have reported issues with Slido’s participant mode since mid-December.

Since then, our team has investigated the situation in collaboration with our infrastructure host (AWS). We’ve confirmed that no recent configuration changes on our end could have caused this behavior – and it appears the root cause is related to a block from China’s mobile carriers.

We have limited influence over the network environment in China, but we are doing everything within our power to address the issue alongside our AWS partners.

It has been reported that most people are able to access Slido using company networks and that the issue is mostly related to local networks. While we explore on our side, it may also be beneficial to reach out to your mobile provider directly to request assistance

The use of company networks is the best recommendation we can provide at this time, but we will provide updates below as soon as we have them.

• Slido participant mode not loading in China

My best, 

Mikaella from slido 

Hi Mikaella，

Thank you for your specific explanation. By the way, I recently tested the Slido app and the same issue happened, it can only be accessed when connected to a VPN (other country, not China). I will try to communicate with our mobile carriers and get back to you.

Best Regards

Veronicaca