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Question

Cancel Subscription

  • November 3, 2025
  • 1 reply
  • 15 views
C

Dear Slido Team,

I would like to cancel my subscription and request a refund in accordance with your 30-day money-back guarantee.

I already sent an email earlier today and just wanted to confirm whether this is the correct way to cancel the subscription. I couldn’t find any cancellation option in my account settings.

Please let me know if you need any further information from my side.

Thank you in advance!

Best regards!

    1 reply

    Mika from Slido
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    • Mika from Slido
    • Customer Care
    • 89 replies
    • November 3, 2025

    Hello ​@CarlosEsteve, 

    Mikaella here from Slido -  we’re so sorry to see you go!

    I had to remove some confidential information from your post.

    Could you kindly send us a request to support@slido.com and our customer care team can assist you? 

    Let me know if you have anymore questions! 

    My best, 
    Mikaella from slido 

     

    Mikaella from Slido Customer Care 😊


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