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Question

cannot download data


  • Participant
  • 1 reply

I have upgraded my slido to the education version, but I still cannot download the poll results. Can you please help? Thank you!

 

Yifu

2 replies

Carly from Slido
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Hey ​@Yifu ,

Could you check if it is a newly created Slido or if its an older Slido you created before you upgraded your account?

Occasionally older Slidos wont upgrade when you purchase a plan. If you could send an email to support@slido.com with the Slido code details they can check if it was upgraded and can adjust it for you.

Best,


  • Author
  • Participant
  • 1 reply
  • December 17, 2024

Hi Carly, thank you. Yes, I emailed suporting team and they have sorted it out for me. Thanks


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