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How come Slido doesn't recognize my upgrade?

  • March 27, 2022
  • 5 comments
  • 307 views
A

Hi there, I’m looking for some help as a new Slido user. 

I have upgraded my plan & have been charged for the year. Yet each time I try to use the ”paid” features. I am being asked to pay again …. 

 

What have I done wrong?

Best answer by Meggie from Slido

Hi @AdamL,

I’m sorry to hear that!

Is it possible that you created your slido before upgrading your account? When you upgrade to a paid annual plan, it’s only newly created slidos that reflect the upgrade.

Could you try duplicating the slido? This will create a new copy of it and apply the paid license.

Let me know if this helped :) 

5 replies

M
Forum|alt.badge.img

Hi @AdamL,

I’m sorry to hear that!

Is it possible that you created your slido before upgrading your account? When you upgrade to a paid annual plan, it’s only newly created slidos that reflect the upgrade.

Could you try duplicating the slido? This will create a new copy of it and apply the paid license.

Let me know if this helped :) 

- Meggie
C
  • Commcon
  • Participant
  • February 12, 2024

I have had this problem as well - I have upgraded to the Engage level, but I keep being asked to upgrade when I try to insert more than three polls in a presentation. I tried duplicating the presentation, removing all Slidos and starting again, but it still asks me to upgrade.

 

What else can I try please?

 

CommCon

    P
    Forum|alt.badge.img

    Hey @Commcon,

    Is it possible that you upgraded different event with the one-time Engage plan?

    Or that this event was created before you upgraded to Engage annual?

    Either way, please send us an email to support@slido.com or open a chat with us on slido.com and we will make it right for you :) 

    Hope this helps!

    - Patrik
    J
    • Jonky
    • Participant
    • September 10, 2024

    I have the same issue with non-working upgrades. I’ve deleted and re-created interactions, deleted cookies, re-installed add-ins, duplicated. It all doesn’t work and is a big waste of time. You guys need to troubleshoot the upgrade activation process...

    Joel at Slido
    • Joel at Slido
    • Participant
    • September 11, 2024

    Hi @Jonky 

    That really stinks to hear and I’m sorry for your experience. Please contact our support team via the chat option or by emailing support@slido.com and they’ll be more than happy to get this worked out for you. 

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