The company bought an engage plan for me to use at the event, the invoice is available and appears as paid in my account, however, when I access my account it still shows the basic level.
How do I upgrade to the engaged level after payment? It should have been automatic but it wasn't.
Thanks
Hi
It looks like the license was applied to a Slido that was then deleted. Please reach out to our support team via email (support@slido.com) and we can transfer the license to one of your active Slidos.
Hope that helps!
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