Dear team
I have two seats on my license, one for me and one for my colleague. However, now we are preparing an event and my plan is still showing as Basic.
As we also invited a co-host, I am worried something has gone wrong, can you please check?
Solved
I have two seats on my license, so why do I still see the Basic plan?
Best answer by Sophia from Slido
Hi
There could be a few reasons why your account appears as Basic. Firstly, please make sure that you are logged in with the correct email address. If the issue still shows, please email us at support@slido.com with screenshots of your entire screen where the basic plan shows so we can investigate further. 😊
Thank you for your cooperation!
Best,
Hi
There could be a few reasons why your account appears as Basic. Firstly, please make sure that you are logged in with the correct email address. If the issue still shows, please email us at support@slido.com with screenshots of your entire screen where the basic plan shows so we can investigate further. 😊
Thank you for your cooperation!
Best,
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