I have upgraded my plan (one-time Engage plan) and have been charged . Yet each time I try to add a poll. I am being asked to pay again ….
Any suggestions?
Question
I paid for a plan but can't use it
Hello
can you please contact our Customer Care team via support@slido.com ? Sometimes the upgrade is applied to a different Slido if you upgraded from a different Slido session. Or sometimes customer accidentally delete the upgraded Slido session. Our team should be able to re-apply your one-time upgrade.
Kindly
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