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iPhone app shuts down

N
  • NAS
  • New Participant

When I use the arc browser to see a poll on iPhoneX, the app shuts down! How can i fix that?

Best answer by Julia from Slido

Hi ​@NAS, I’m so sorry to hear you’re having trouble with our app.

Could you please send us a screenshot and the slido #code of the session where the poll is, to support@slido.com? This will help us understand the issue better and assist you with troubleshooting. Looking forward to hearing from you!

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    Julia from Slido
    Forum|alt.badge.img

    Hi ​@NAS, I’m so sorry to hear you’re having trouble with our app.

    Could you please send us a screenshot and the slido #code of the session where the poll is, to support@slido.com? This will help us understand the issue better and assist you with troubleshooting. Looking forward to hearing from you!

    N
    • NAS
    • New Participant
    • March 13, 2025

    Thank you.

    I will send the info, but the screenshot is not easy. I scan the QRC, the app loads, I see the Slido first page (white with Slido log) and then app collapses and shuts down.

    J
    Forum|alt.badge.img

    Thank you, ​@NAS.

    Not to worry - our customer care team will help troubleshoot this for you.

    - Jennifer with Slido

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