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I have purchased professional licence but my previous events (slidos) are not upgraded. Not able to download report from closed events. 

Hi @niteshkhilwani, 

Sorry to hear about this issue. Is it possible you are using a different email account for the new license? 

Our customer care team will be able to take a look at your account to help you resolve this. Could you please reach out to them at support@slido.com and they can take a closer look. 

Best,

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