I have purchased professional licence but my previous events (slidos) are not upgraded. Not able to download report from closed events.
Question
Issue with my subscription
Hi
Sorry to hear about this issue. Is it possible you are using a different email account for the new license?
Our customer care team will be able to take a look at your account to help you resolve this. Could you please reach out to them at support@slido.com and they can take a closer look.
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.